Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.87 - $27.62
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
Diversity and inclusion initiatives
Job Description
Marriott Marquis Chicago is an esteemed hotel located at 2121 S Prairie Avenue in Chicago, Illinois. As part of Marriott International, one of the leading hospitality companies worldwide, Marriott Marquis Chicago exemplifies luxury, comfort, and exceptional guest service in the vibrant downtown Chicago area. The hotel is known for its contemporary design, world-class amenities, and strategic location which caters to both business and leisure travelers. A part of Marriott's extensive portfolio, this property thrives on a commitment to excellence and innovation in hospitality, consistently providing memorable experiences to its guests. Marriott International is committed to diversity, inclusion, and equal opportunity... Show More
Job Requirements
- High school diploma or GED
- No prior related experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to work flexible shifts including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift, move, or carry objects up to 10 pounds
- Strong interpersonal skills
- Commitment to maintaining confidentiality and security standards
Job Qualifications
- High school diploma or GED
- Excellent communication skills
- Strong customer service orientation
- Ability to handle cash transactions accurately
- Proficiency with computer systems and reporting
- Ability to multitask in a fast-paced environment
- Team player with positive attitude
- Basic math skills for cash handling
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Process all guest check-ins including reservation confirmation and room assignment
- Distribute and activate room keys
- Process all payment types including lodging charges, cash, checks, debit, and credit cards
- Handle guest account adjustments and questioned charges
- Attend, record, and process guest calls, messages, requests, and inquiries
- Coordinate with Housekeeping to ensure rooms are in perfect condition for guest arrivals
- Communicate parking procedures to guests and coordinate bell staff or valet as needed
- Provide guests with hotel and local area information
- Prepare daily reports on arrivals and departures, identify special requests, and verify accuracy
- Complete designated cashier and closing reports in the computer system
- Collect personal and traveler's checks from guests
- Compute cash drawer at the start and end of shifts
- Balance and submit receipts according to Accounting specifications
- Adhere to all company safety, security, and confidentiality policies
- Greet and assist guests following company standards, anticipating their service needs
- Maintain professional appearance and language
- Cultivate positive working relationships with coworkers
- Comply with quality assurance standards
- Perform physical tasks including standing, walking, and moving objects up to 10 pounds
- Perform reasonable additional duties as assigned by supervisors
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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