Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Paid holidays
401(k) with employer match
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Moody National Management LP is a respected real estate management company that operates a variety of hospitality properties with a commitment to excellence in customer service and operational efficiency. Their core belief centers around the idea that people are the most vital element in any business, and fostering a workplace culture built on trust, respect, and hard work is of utmost importance. This ethos drives the company to encourage employees to develop their skills, advance their careers, and deliver outstanding real estate solutions to their customers. Moody takes pride in creating an empowering environment where employees are motivated to reach... Show More
Job Requirements
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- minimum training required per year as assigned by the company
- any additional training required by manager
Job Qualifications
- Solid working knowledge of related company and brand policies, procedures, and services
- general knowledge of other departments in the hotel
- excellent interpersonal, written/verbal communication and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- second language proficiency desirable
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests when possible within policies/procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs/reports as specified by management
- arrange for alternative lodging for guests when necessary and in accordance with established procedures
- perform other duties as assigned
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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