Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Shamin Hotels is a reputable hospitality company known for delivering exceptional guest experiences across its portfolio of boutique and full-service hotels. With a strong commitment to customer satisfaction and quality service, Shamin Hotels has established itself as a trusted name in the hotel industry. The company operates in various key locations, providing welcoming environments that combine comfort, style, and convenience for both leisure and business travelers.
The Guest Service Agent role at Shamin Hotels is a vital position within the Operations department, directly reporting to the Front Office Manager. This hourly-paid position involves a dynamic mix of in-person and... Show More
The Guest Service Agent role at Shamin Hotels is a vital position within the Operations department, directly reporting to the Front Office Manager. This hourly-paid position involves a dynamic mix of in-person and... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to communicate clearly and effectively
- Basic math skills for handling cash and billing
- Availability to work flexible shifts including weekends and holidays
- Ability to stand for extended periods
- Professional appearance and punctuality
- Ability to operate telephone and email systems
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of hotel reservation systems is a plus
- Problem-solving skills
- Ability to multitask and remain calm under pressure
- Basic computer proficiency
Job Duties
- Greets, registers, and assigns rooms to guests
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
- Date-stamps, sorts and racks incoming mail and messages
- Transmits and receives messages using equipment such as telephone, fax and switchboard
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
- Keeps records of room availability and guests' accounts
- Computes bill, collects payment and makes change for guests
- May make, confirm and cancel reservations for guests
- Posts charges such as room, food, liquor or telephone by hand or machine
- May make restaurant, transportation or entertainment reservations for guests
- May deposit guests' valuables in hotel safe or safe-deposit box
- May order complimentary flowers or champagne for special guests at management's direction
- Understands and enforces the hotel company credit policies
- Accounts for all cash and makes deposits in accordance with hotel and company policies
- Communicates effectively with other front office and hotel departments
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy
- Knows and complies with all company policies and procedures pertaining to this position and its duties
- Takes the initiative to greet guests in a friendly and warm manner
- Cross sells other Shamin Hotels
- Performs other related duties as required
Job Qualifications
Experience
No experience required
Job Location
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