Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Benefits
Day 1 medical
Dental Insurance
Vision Insurance
Uber benefit
recognition programs
Tuition Reimbursement
Paid Time Off
Job Description
PENN Entertainment is a leading company in the entertainment and hospitality industry, renowned for providing exceptional experiences in fast-paced environments such as casinos and hotels. The company emphasizes a culture that values fun, diversity, and career growth, ensuring each employee is supported and empowered to develop their skills and advance their career. At PENN Entertainment, team members work alongside enthusiastic and diverse coworkers who share a passion for creating enjoyable and memorable moments for customers. The organization is committed to supporting the well-being of its staff through comprehensive wellness programs focused on financial, physical, and mental health. These programs include... Show More
Job Requirements
- 18 years of age or older
- High School Diploma or equivalent
- Minimum of six months of related experience and/or training or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Qualifications
- High School Diploma or equivalent
- Minimum of six months of related experience and/or training
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Duties
- Greets, registers, and assigns rooms to guests of the hotel
- Verifies customers' credit and establishes payment methods
- Keeps records of room availability and guests' accounts using hotel computer systems
- Computes bills, collects payments, and makes change for guests
- Performs simple bookkeeping activities such as balancing cash accounts
- Reviews accounts and charges with guests during check-out
- Posts charges for rooms, valet, laundry, food, liquor, or telephone calls to ledgers by using hotel computer systems
- Transmits and receives messages using telephones or telephone switchboards
- Contacts Housekeeping or Maintenance staff when guests report problems
- Reviews information and passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor
- Places Service Assurance Call to all guests within 30 minutes of arrival
- Greets and assists guests with luggage to and from vehicles and hotel rooms
- Informs guests of hotel facilities and hours of operation
- Uses proper cart handling techniques when using a bell cart
- Issues luggage claim tags and stores luggage in bell closet when necessary
- Ensures timely and efficient delivery of guest messages, mail, and faxes
- Responds to guest inquiries and directs guests around the hotel
- Explains proper use of keys system and ensures guests' satisfaction with their room
- Accurately gives directions, information, and recommendations
- Audits current registration cards to computerized information
- Corrects errors and discrepancies on guest accounts and resolves guest complaints
- Ensures organization and cleanliness of all work areas
- Balances cash daily, prepares deposit for general cashier, and secures float at shift closing
- Complies with all reasonable requests made by management
- Adheres to all gaming laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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