Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Professional work environment
Job Description
The hiring establishment is a hotel dedicated to providing exceptional guest experiences through a combination of warm hospitality, professional service, and well-maintained facilities. This hotel is a prominent player in the hospitality industry, offering comfortable accommodations, fine dining options, and comprehensive amenities to visitors and travelers. Known for its commitment to superior customer service and a welcoming environment, the hotel aims to create a memorable stay for all its guests, whether they are visiting for business or leisure. With a rich history and a reputation for excellence, the hotel integrates modern conveniences with traditional hospitality to ensure each guest feels... Show More
Job Requirements
- ability to clearly and pleasantly communicate in English both verbally and in writing
- strong customer-relations skills with commitment to guest satisfaction
- ability to handle guests who are angry or upset
- professional appearance and demeanor
- knowledge of computer keyboard and printer operation
- ability to accurately input information into computer systems
- previous cashier experience
- basic accounting skills
- ability to work quickly and thoroughly under pressure
- knowledge of hotel facilities and features
- ability to multitask efficiently
- ability to maintain excellent attendance and punctuality
- knowledge of the local area and surrounding communities
- customer service experience preferred
- must be able to stand for long periods
- able to work in crowded or close quarters office settings
- maintain confidentiality of guest and hotel information
Job Qualifications
- ability to clearly and pleasantly communicate in English both verbally and in writing
- strong customer-relations skills with commitment to guest satisfaction
- ability to handle guests who are angry or upset
- professional appearance and demeanor
- knowledge of computer keyboard and printer operation
- ability to accurately input information into computer systems
- previous cashier experience
- basic accounting skills
- ability to work quickly and thoroughly under pressure
- knowledge of hotel facilities and features
- ability to multitask efficiently
- ability to maintain excellent attendance and punctuality
- knowledge of the local area and surrounding communities
- customer service experience preferred
Job Duties
- greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention
- greet guests who have made advance reservations and register them efficiently
- set up accurate accounts for each guest checking in according to their preferences
- accommodate room changes expediently
- ensure a high level of knowledge of the hotel including rates, room types, services, and local attractions
- help resolve guest issues and respond to special requests
- settle guest accounts upon check-out and process payments accurately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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