Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.95
Work Schedule
Night Shifts
Job Description
San Jose Marriott is a renowned hotel located in the vibrant city of San Jose, California. It is part of the Marriott International portfolio, which is globally recognized for excellence in hospitality. As a full-service hotel, San Jose Marriott caters to a diverse clientele, ranging from business travelers to leisure guests, offering top-tier accommodations, amenities, and services. The hotel boasts a prime location at 301 South Market Street, placing guests in close proximity to major attractions, corporate offices, and local landmarks. Known for its commitment to exceptional guest experiences, the hotel fosters an environment where employees are empowered to deliver... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to work overnight shifts
- Must be able to stand or walk for long periods
- Ability to handle cash and process payments accurately
- Must be able to move up to 10 pounds independently
- Must comply with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to operate computer systems for report preparation
- Cash handling experience preferred
- Customer service orientation
- Ability to multitask and manage time effectively
- Professional appearance and demeanor
- Ability to work overnight shifts
- Basic math skills
- Familiarity with hotel procedures and guest services preferred
Job Duties
- Process guest check-ins and check-outs through reservation confirmation, room assignment, and key delivery and activation
- Process all types of payments including lodging charges, cash, checks, or debit/credit cards
- Manage guest folios including disputed charges and late check-outs
- Attend to, record, and process guest calls, messages, requests, questions, or concerns
- Coordinate with housekeeping to ensure rooms are in perfect condition for guest arrival
- Communicate parking procedures to guests and visitors and dispatch bell staff or service personnel as needed
- Provide directions and information to guests about the hotel and local points of interest
- Prepare daily reports including arrivals and departures, identify special requests, and verify report accuracy
- Complete cashier reports and closing reports in the computer system
- Handle personal and traveler's check payments
- Balance cash drawer at shift start and end and reconcile receipts per accounting standards
- Comply with company security and safety policies and report accidents or unsafe conditions to management
- Maintain professional appearance, confidentiality, and protect company assets
- Welcome guests following company standards, anticipate needs, assist disabled individuals, and express genuine appreciation
- Communicate clearly and professionally with colleagues and guests
- Answer phones using appropriate protocol
- Foster positive work relationships
- Adhere to quality assurance standards
- Stand, sit, or walk for extended periods
- Move, lift, transport, push, drag, or place objects weighing up to 10 pounds without assistance
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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