Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Day 1 medical coverage
Dental Insurance
Vision Insurance
Uber benefit
Cash rewards
Tuition Reimbursement
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating across 43 destinations throughout North America. The company has developed a strong presence through its innovative platforms such as ESPN BET™ and theScore Bet Sportsbook and Casino®. With a commitment to dynamic growth and a diverse portfolio, PENN Entertainment has become a recognized leader in the gaming and entertainment industry, offering thrilling and engaging experiences to millions of customers. The company values diversity, sustainability, and the well-being of its community, team members, vendors, and the environment, reflecting its dedication to making a positive impact... Show More
Job Requirements
- 18 years of age or older
- high school diploma or equivalent
- minimum of six months of related experience and/or training or equivalent combination of education and experience
- ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- ability to effectively communicate with correct English grammar skills including verbal and written communications
- must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Qualifications
- 18 years of age or older
- high school diploma or equivalent
- minimum of six months of related experience and/or training or equivalent combination of education and experience
- ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- ability to effectively communicate with correct English grammar skills including verbal and written communications
- must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Duties
- Greets, registers, and assigns rooms to guests of the hotel
- verifies customers' credit, and establishes how the customer will pay for the accommodation
- keeps records of room availability and guests' accounts using hotel computer systems
- computes bills, collects payments, and makes change for guests
- performs simple bookkeeping activities, such as balancing cash accounts
- reviews accounts and charges with guests during the check out process
- posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems
- transmits and receives messages, using telephones or telephone switchboards
- contacts Housekeeping or Maintenance staff when guests report problems
- reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor
- places Service Assurance Call to all guests within 30 minutes of arrival
- reviews and becomes familiar with VIPs and group folders, verifying proper blocking arrangements
- follows and completes items on Guest Services AM/PM checklist
- greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms
- when assisting guests to room, informs guest of the hotel's facilities and hours of operation
- greets and assists all guests entering or leaving the hotel
- must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary
- uses proper cart handling techniques when using a bell cart
- issues luggage claim tag and stores luggage in bell closet when necessary
- ensures timely and efficient delivery of guest messages, mail, and faxes
- responds to guest inquiries and directs guests around the hotel
- explains proper use of keys system and ensures the guests' satisfaction with their room
- accurately gives directions, information, and recommendations
- audits current registration cards to computerized information
- corrects errors and discrepancies on guest accounts and resolves guest complaints
- ensures organization and cleanliness of all work areas
- balances cash daily, prepares deposit for general cashier, and secures float at shift closing
- complies with all reasonable requests made by management
- adheres to all gaming laws and regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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