Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Day 1 medical coverage
Dental Insurance
Vision Insurance
401(k) matching
Annual performance bonus
Paid Time Off
Tuition Reimbursement
Job Description
PENN Entertainment stands as a premier entertainment company, renowned for delivering integrated sports content, casino gaming experiences, and hospitality services across North America. With a robust presence of 43 destinations and popular online platforms such as ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment continuously evolves to meet the dynamic demands of the fast-paced entertainment industry. The company emphasizes a culture of diversity, sustainability, and community engagement, fostering an environment where employees are valued and empowered to grow professionally. Employees at PENN Entertainment enjoy a comprehensive Total Rewards package that not only offers competitive base salaries but also... Show More
Job Requirements
- 18 years of age or older
- high school diploma or equivalent
- minimum of six months of related experience and/or training or an equivalent combination of education and experience
- ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
- effective communication skills using correct English grammar including verbal and written communications
- ability to build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Qualifications
- High school diploma or equivalent
- minimum of six months related experience and/or training or equivalent combination of education and experience
- ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- effective verbal and written communication skills with correct English grammar
- ability to build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
Job Duties
- Greets, registers, and assigns rooms to guests of the hotel
- verifies customers' credit and establishes payment methods
- keeps records of room availability and guests' accounts using hotel computer systems
- computes bills, collects payments, and makes change for guests
- performs simple bookkeeping activities such as balancing cash accounts
- reviews accounts and charges with guests during checkout
- posts charges for rooms, valet, laundry, food, liquor, or telephone calls to ledgers
- transmits and receives messages using telephones or switchboards
- contacts housekeeping or maintenance staff when guests report problems
- reviews information from previous shifts and discusses sell strategies with supervisor
- places service assurance calls to guests within 30 minutes of arrival
- familiarizes with VIP and group folders verifying proper arrangements
- follows guest services AM/PM checklist
- assists guests with luggage using proper handling techniques and bell carts
- issues luggage claim tags and stores luggage when necessary
- ensures timely delivery of guest messages, mail, and faxes
- responds to guest inquiries and directs guests
- explains key system use and ensures guest satisfaction with room
- provides accurate directions, information, and recommendations
- audits registration cards to computerized information
- corrects errors and resolves guest complaints
- maintains organization and cleanliness of work areas
- balances cash daily and prepares deposits
- complies with management requests
- adheres to all gaming laws and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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