Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Pay on Demand
Employee Discounts
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee assistance program
Job Description
Hyatt Place Bethlehem is a part of the renowned Meyer Jabara Hotels group, strategically located in Downtown Bethlehem, Pennsylvania. Meyer Jabara Hotels is known for its commitment to creating "heart connections" with customers, associates, and owners, fostering a culture that balances exceptional hospitality with meaningful service. Hyatt Place Bethlehem offers modern accommodations, exceptional amenities, and a welcoming environment perfect for both business and leisure travelers. As an establishment, the hotel is dedicated to ensuring every guest experience is memorable, seamless, and personalized, echoing the overarching values of Meyer Jabara Hotels to deliver quality service that goes beyond expectations.
T... Show More
T... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience preferred
- ability to work on feet for extended periods
- physical ability to lift or move objects up to 50 pounds
- valid driver’s license with approved driving record
- ability to communicate clearly and professionally
- willingness to follow all company policies and safety procedures
- availability to work part-time hours
- ability to manage cash transactions accurately
Job Qualifications
- High school diploma or equivalent preferred
- hospitality and/or customer service experience preferred
- ability to understand concepts, practices, pre-established guidelines, and procedures related to guest service
- computer skills preferred
- valid driver’s license
- acceptable driving history subject to company approval
Job Duties
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment
- verify and adjust billing
- activate and file room keys
- process all guest requests and relay messages
- print contingency lists for emergency records
- identify and explain room features to guests
- supply guests with directions and information about property amenities, services, hours of operation, and local areas of interest
- ensure outstanding requests or problems from previous day receive priority and are resolved
- run and review daily reports/logs
- complete designated cashier and closing reports
- accept and record wake-up call requests and deliver to appropriate department
- count bank at beginning and end of shift and secure bank
- process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- provide change
- complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and rolling the date
- print and fold folios and ensure placement under guest room doors before check-out
- follow company policies and procedures
- report accidents, injuries, and unsafe work conditions
- maintain professional uniform and appearance
- protect company assets and maintain confidentiality
- welcome and acknowledge all guests according to company standards
- anticipate and address guests' service needs
- assist individuals with disabilities
- speak with clear and professional language
- answer telephones using proper etiquette
- develop and maintain positive working relationships
- support team to reach common goals
- comply with quality assurance expectations and standards
- stand, sit, or walk for extended periods
- perform physical tasks up to 50 pounds without assistance
- perform other reasonable job duties as requested by managers or supervisors
- identify and resolve problems timely using reason
- manage difficult or emotional customer situations
- respond promptly to customer needs and requests
- drive hotel shuttle to approved locations as needed
- deliver requested items to guests including incoming faxes, mail, valet laundry
- contribute to a positive team spirit
- treat others with respect and consideration
- communicate with housekeeping about room status and availability
- follow policies and procedures
- improve and promote quality by demonstrating accuracy and thoroughness
- meet productivity standards and prioritize work
- adapt to frequent changes and unexpected events
- ensure accuracy of cash drawer content and daily deposits
- maintain accurate records including cash logs, registration cards, wake-up call sheets, shuttle logs
- observe safety and security procedures
- report unsafe conditions
- use equipment and materials properly
- maintain confidentiality
- keep current room status report for emergencies
- ask for and offer help when needed
- follow instructions and respond to management directions
- complete tasks timely or notify appropriate personnel of alternate plans
- consistently be punctual and dependable
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter
Similar Jobs