Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Travel Discounts
Employee assistance program
Job Description
Hilton Grand Vacations is a leading company in the vacation ownership industry, renowned for its commitment to innovation, quality, and continuous growth. With a people-first culture at its core, Hilton Grand Vacations dedicates itself to creating exceptional experiences for guests by providing memorable vacations to inspiring destinations around the world. The company fosters a positive and dynamic work environment, where employees are encouraged to grow and thrive. They support their team members' professional development through numerous learning opportunities, generous benefits, and a strong emphasis on recognition and rewards. Hilton Grand Vacations operates year-round with full-time positions that offer stability and... Show More
Job Requirements
- High school diploma or equivalent
- Six months customer service experience
- Proficient English language and interpersonal skills
- Ability to handle upset guests and difficult situations professionally
- Flexibility to adapt to schedule changes and work shifts on short notice
- Ability to multi-task and prioritize duties
- Basic computer skills
- Positive attitude and professional appearance
Job Qualifications
- Proficient English language and interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- Six months customer service experience
- Experience as a front desk or guest services agent
- Experience with cash and credit card transactions
- Experience in resort hospitality or related industry
Job Duties
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
- Generates invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepare and consistently restock the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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