Front Desk- Candlewood Montgomery

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible scheduling

Retirement Plan

Job Description

About the Hiring Establishment: The role of Guest Services Agent (GSA) is offered within a hospitality setting, specifically a hotel, recognized for its commitment to providing impeccable customer service and ensuring guest satisfaction. This establishment operates as a full-service hotel, catering to a diverse clientele and delivering a wide range of lodging, dining, and concierge services. The hotel prides itself on a smoke-free environment which enhances the guest experience by promoting a healthy and comfortable atmosphere. With a strong focus on professionalism, the hotel upholds high standards for employee conduct and appearance, requiring all GSAs to wear the designated unifor... Show More

Job Requirements

At least one year of experience in customer service or related fields
High school diploma or GED
Ability to work flexible schedules including evenings, weekends, and holidays
Proficiency in Microsoft Office applications
Successful completion of hotel PMS test with minimum 80% score after training
Ability to stand, sit, and walk for extended periods
Ability to lift up to 40 pounds occasionally
Background screening for prior criminal history
Willingness to wear hotel uniform and comply with standards
Demonstrated excellent customer service skills

Job Qualifications

Preferably one year experience in customer service or related fields
Proficient in Microsoft Word, Excel, PowerPoint, and database management systems
Excellent oral and written communication skills
Ability to multitask and handle stressful situations
High school diploma or GED required
Ability to work flexible schedules including evenings, weekends, and holidays
Emotionally competent with strong interpersonal skills
Ability to speak guests’ preferred language
Knowledge of front office systems and equipment
Sales-minded with organizational and administrative skills

Job Duties

Ensure appropriate checking in and checking out of guests
Provide services to guests in a courteous and professional manner
Serve as concierge including making reservations and providing recommendations
Manage guest reservations and room assignments
Verify methods of payment and follow credit-checking procedures
Post guest and room information in the PMS system
Coordinate room status updates with housekeeping and maintenance
Use suggestive selling techniques to promote hotel services
Handle safe deposit box procedures and mail handling
Attend department meetings and report unusual occurrences
Adhere to safety and emergency procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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