Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with matching
Tuition Reimbursement
Supplemental benefits
Wellness studio and gym
Company paid life insurance
Health Savings Account with company contributions
Job Description
BrightStar Credit Union is a respected financial institution with a proud history dating back to its founding in 1946. Originally formed as a community-based credit union dedicated to serving educators, BrightStar has since expanded its services to cover 23 counties across Florida. This growth has allowed the organization to broaden its range of financial services and opportunities for its members, making it a trusted advisor in the community. BrightStar prides itself on maintaining a dynamic and purpose-driven company culture that emphasizes both its employees and members. The organization is committed to creating a diverse and inclusive work environment that fosters... Show More
Job Requirements
- Minimum of a high school education or GED
- Minimum of two years of related experience
- Proficient with Microsoft Office applications including Word, Excel, and PowerPoint
- Ability to work independently with excellent telephone and in-person etiquette
- Strong communication and customer service skills
- Knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act
- Ability to maintain office security and follow safety procedures
- Physical ability to sit, walk, reach, stand, stoop, kneel, crouch, and occasionally lift up to 10 pounds
- Ability to maintain professional demeanor and appearance
- Willingness to complete annual compliance training
Job Qualifications
- Minimum of a high school education or GED
- Minimum of two years of related experience
- Proficient in Microsoft Office including Word, Excel, and PowerPoint
- Excellent telephone and in-person etiquette
- Strong communication skills
- Ability to work independently
- Knowledge of Bank Secrecy Act and related compliance regulations
- Competency in customer service and decision making
- Ability to maintain confidentiality and handle sensitive information
- Demonstrated initiative and job knowledge
- Friendly and confident voice with good diction
Job Duties
- Greet and direct office staff, vendors, and guests at the point of entry
- Become familiar with active staff members to ensure safety of incoming and outgoing traffic
- Oversee package delivery, mail sorting, and distribution
- Manage outgoing FedEx and UPS shipments
- Respond to Facilities and Security Help Desk tickets
- Maintain office security by following safety procedures and controlling access via the reception desk
- Maintain and order office supplies for breakrooms and common areas
- Update calendars and schedule inspections and meetings
- Keep updated records of office expenses and costs
- Assist with security reports and investigations
- Manage and organize Facilities and Security SharePoint and shared files
- Serve as facilities and security liaison
- Coordinate with courier services
- Assist facilities and security department as needed
- Support facilities budget planning, proposal requests, bidding process, and due diligence
- Assist with facilities project scheduling and tracking
- Aid in emergency evacuation and security training
- Inspect and ensure cleaning vendor maintains the BrightStar Cafe
- Ensure weekly cleaning of refrigerators
- Maintain coffee maker and stock supplies for training rooms
- Collaborate with maintenance workers to cover time off shifts
- Perform other related duties as assigned
- Maintain knowledge of Bank Secrecy Act (B.S.A.) compliance training
- Provide outstanding service to members and associates
- Answer telephone calls professionally and courteously
- Maintain professional appearance and demeanor
- Keep assigned files current and organized
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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