Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee support programs
Job Description
Amigos de Guadalupe is a dynamic community-focused organization based in East San Jose, committed to bringing about transformational change through a wide range of services aimed at uplifting the local population. Established with the vision to empower and support the vibrant and determined community, Amigos de Guadalupe delivers essential services including housing and rental assistance, mental health services, immigration legal support, education programs, and community organizing initiatives. These programs not only address immediate community needs but also aim to promote social justice and systems change. Known for its deep roots in the community, Amigos de Guadalupe maintains a holistic approach... Show More
Job Requirements
- High school diploma or equivalent
- Front desk or receptionist experience or equivalent
- Ability to stand for up to 4 hours
- Ability to lift up to 15 lbs
- Basic computer skills
- Valid driver’s license
- Ability to stay alert during shifts
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software such as Cloudbeds and RoomKeyPMS
- Customer service attitude
- Excellent communication and organizational skills
- Must be able to stand for up to 4 hours
- Must be able to lift up to 15 lbs
- Basic computer skills
- Strong interpersonal, verbal, and written communication skills
- Excellent sense of judgment
- Ability to stay alert at all times
- Valid driver’s license
- High school diploma or equivalent required
- Associate or bachelor’s degree preferred
- Front desk or receptionist experience or equivalent
Job Duties
- Perform all check-in and check-out tasks
- Create room keys for new guests
- Manage email reservations
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ concerns and repairs in a timely and professional manner
- Liaise with housekeeping staff to ensure rooms are clean, tidy and fully furnished
- Maintain updated records of guest enrollment
- Make regular walk-throughs of the site
- Monitor premises and personnel by walking the property, monitoring surveillance, and observing access points
- Investigate security breaches, incidents, and suspicious behavior or activity
- Send reports on breaches, incidents, and suspicious behaviors to management at the end of each shift
- Verify guest enrollment before allowing property entrance without a key
- Think quickly and de-escalate situations that arise
- Contribute to team effort by accomplishing related tasks assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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