Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Free VIP membership
weekly pay
Employee Discounts
Free DoorDash DashPass subscription
Discount on fresh pet food
discounted pet insurance
Job Description
Skiptown is a vibrant and customer-centric pet care company dedicated to providing exceptional services in daycare, boarding, grooming, and memberships. Positioned as a leader in the pet care industry, Skiptown is committed to creating an environment where pets and their owners feel welcomed, supported, and valued. The company operates with core values that include Pursuing Results, Acting with Integrity, Wowing Every Time, and valuing the philosophy of being Stronger Together. These principles shape every interaction with customers and ensure that the team operates with purpose, honesty, excellence, and collaboration.
At Skiptown, the role of Support Skipper is integral to the customer experience, as this position is often the first point of contact for guests. Whether working full-time or part-time with a requirement to be available on weekends, Support Skippers set the tone for seamless and memorable visits. This hourly position offers the chance to work in a dynamic environment where no two days are the same and the employee has the opportunity to make meaningful connections with guests and their pets.
As a Support Skipper, your responsibilities will span welcoming guests warmly, answering inquiries about services and memberships, managing bookings using proprietary software, processing payments, and assisting with check-ins and check-outs related to daycare, boarding, and grooming. You will also play a key role in maintaining an inviting front desk and lobby area, ensuring cleanliness and organization, and facilitating clear communication among guests and team members. The role demands friendliness, approachability, multitasking abilities, calmness under pressure, and a team-oriented mindset.
Joining Skiptown means becoming a part of a company that not only values customer satisfaction but also employee well-being. Along with the opportunity to engage with pets and pet lovers daily, employees benefit from unique perks such as free VIP memberships, weekly paydays called Cha-Ching Fridays, exclusive discounts on various services, and subscriptions on premium pet-related products and services. This role is designed for those who have a passion for customer service, enjoy a fast-paced work atmosphere, and wish to contribute positively to a collaborative and supportive team culture.
At Skiptown, the role of Support Skipper is integral to the customer experience, as this position is often the first point of contact for guests. Whether working full-time or part-time with a requirement to be available on weekends, Support Skippers set the tone for seamless and memorable visits. This hourly position offers the chance to work in a dynamic environment where no two days are the same and the employee has the opportunity to make meaningful connections with guests and their pets.
As a Support Skipper, your responsibilities will span welcoming guests warmly, answering inquiries about services and memberships, managing bookings using proprietary software, processing payments, and assisting with check-ins and check-outs related to daycare, boarding, and grooming. You will also play a key role in maintaining an inviting front desk and lobby area, ensuring cleanliness and organization, and facilitating clear communication among guests and team members. The role demands friendliness, approachability, multitasking abilities, calmness under pressure, and a team-oriented mindset.
Joining Skiptown means becoming a part of a company that not only values customer satisfaction but also employee well-being. Along with the opportunity to engage with pets and pet lovers daily, employees benefit from unique perks such as free VIP memberships, weekly paydays called Cha-Ching Fridays, exclusive discounts on various services, and subscriptions on premium pet-related products and services. This role is designed for those who have a passion for customer service, enjoy a fast-paced work atmosphere, and wish to contribute positively to a collaborative and supportive team culture.
Job Requirements
- Ability to stand walk and move for extended periods during shifts
- Ability to safely lift and handle up to 30 lbs
- Comfortable working in an environment with dogs pet hair and occasional messes
- Must be friendly and approachable
- Must be organized and able to manage multiple tasks
- Must have problem-solving skills
- Must be able to work weekends
Job Qualifications
- Customer service experience
- Hospitality experience
- Front desk or concierge experience
- Ability to work full-time or part-time including weekends
- Familiarity with scheduling or booking software is a plus
- Experience in a pet care environment or knowledge of pet services is a plus
- Strong communication skills
- Ability to multitask and remain calm under pressure
- Team-oriented mindset
Job Duties
- Welcome guests warmly and provide prompt friendly service
- Answer questions about services memberships pricing and events
- Assist with daycare boarding and grooming check-ins and check-outs
- Manage bookings and reservations using Skiptown’s software
- Process payments for services memberships and retail sales
- Promote Skiptown memberships services and special offers
- Keep the front desk and lobby clean organized and guest-ready
- Communicate updates and important information between guests and team members
- Document and escalate guest concerns or incidents as needed
Job Criteria
Experience
No experience required
Job Location
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