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Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Free VIP membership
weekly pay
Employee Discounts
Free DoorDash DashPass subscription
Discount on fresh pet food
discounted pet insurance
Job Description
Skiptown is a vibrant and customer-centric pet care company dedicated to providing exceptional services in daycare, boarding, grooming, and memberships. Positioned as a leader in the pet care industry, Skiptown is committed to creating an environment where pets and their owners feel welcomed, supported, and valued. The company operates with core values that include Pursuing Results, Acting with Integrity, Wowing Every Time, and valuing the philosophy of being Stronger Together. These principles shape every interaction with customers and ensure that the team operates with purpose, honesty, excellence, and collaboration.
At Skiptown, the role of Support Skipper is integral to... Show More
At Skiptown, the role of Support Skipper is integral to... Show More
Job Requirements
- Ability to stand walk and move for extended periods during shifts
- Ability to safely lift and handle up to 30 lbs
- Comfortable working in an environment with dogs pet hair and occasional messes
- Must be friendly and approachable
- Must be organized and able to manage multiple tasks
- Must have problem-solving skills
- Must be able to work weekends
Job Qualifications
- Customer service experience
- Hospitality experience
- Front desk or concierge experience
- Ability to work full-time or part-time including weekends
- Familiarity with scheduling or booking software is a plus
- Experience in a pet care environment or knowledge of pet services is a plus
- Strong communication skills
- Ability to multitask and remain calm under pressure
- Team-oriented mindset
Job Duties
- Welcome guests warmly and provide prompt friendly service
- Answer questions about services memberships pricing and events
- Assist with daycare boarding and grooming check-ins and check-outs
- Manage bookings and reservations using Skiptown’s software
- Process payments for services memberships and retail sales
- Promote Skiptown memberships services and special offers
- Keep the front desk and lobby clean organized and guest-ready
- Communicate updates and important information between guests and team members
- Document and escalate guest concerns or incidents as needed
Job Criteria
Experience
No experience required
Job Location
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