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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Complimentary Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
team-building events
Job Description
Planet Fitness is one of the largest and fastest-expanding fitness franchisors and operators in the United States, with over 2,000 clubs nationwide. Dedicated to improving lives, Planet Fitness offers a welcoming and judgement-free fitness experience designed for everyone, regardless of fitness level or background. The company is built on strong values and fosters a positive cultural environment where community wellness and inclusivity are prioritized. Working for Planet Fitness means being part of a supportive and committed team that values each member, promotes healthy lifestyles, and continuously strives to deliver exceptional experiences. The brand positions itself as a fitness leader that... Show More
Job Requirements
- Must be at least 18 years old
- Willingness to complete CPR/AED certification
- Basic computer proficiency
- Ability to work responsibly and contribute to a safe workplace
- Ability to follow policies and report unsafe conditions or behaviors
Job Qualifications
- 6-12 months of customer service experience preferred
- Friendly and positive attitude with a passion for delivering great service
- Strong communication, listening, and empathy skills
- Ability to motivate, inspire, and demonstrate integrity while respecting others
- Quick learner with the ability to apply training effectively
Job Duties
- Greet members and guests upon arrival and departure, assisting with questions during check-in
- Promote the Judgement Free Zone by engaging with members, offering support, and encouraging their fitness goals while upholding club policies
- Address and resolve member concerns, escalating to management when appropriate
- Answer phone calls in a professional and courteous manner, assisting with inquiries
- Handle membership activities such as sign-ups, billing updates, cancellations, transfers, and collections
- Conduct outreach calls and provide tours for prospective members to match them with the right membership options
- Process retail sales accurately and contribute to sales targets
- Clean and sanitize gym equipment, Black Card spa amenities, and shared spaces according to schedules
- Maintain restrooms to ensure they are clean, stocked, sanitized, and clutter-free
- Conduct routine walkthroughs to address cleanliness, safety, and policy concerns promptly
- Report facility and maintenance issues, such as leaks, broken equipment, or dispenser malfunctions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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