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Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $15.92
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Island Spa & Sauna, located in Edison, NJ, is a premier Korean spa and sauna establishment known for its authentic and serene ambiance. Since its founding in 2011, Island Spa & Sauna has grown considerably, employing around 150 dedicated team members committed to providing exceptional service. The spa embraces the traditional Korean jjimjilbang culture, offering guests a unique and stress-free escape from the hustle and bustle of daily life. The facility includes an array of services such as massages, sauna rooms, and revitalizing refreshments designed to enhance relaxation and overall well-being. Seen as a home away from home, Island Spa... Show More
Job Requirements
- minimum education : high school diploma or equivalent
- minimum experience : 1 year previous work-related experience in customer service preferred
- ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual interests, preferences and needs
- ability to defuse stressful situations and keep a calm demeanor
- ability to prioritize, organize and make appropriate judgements
- excellent verbal and written communication skills required
- proficient in receptions/reservation systems
- ability to drive sales of products and services offered
- ability to work well under pressure and in a fast pace work environment
- ability to work a flexible schedule, including nights, holidays & weekends
- have reliable transportation to-and-from workplace
Job Qualifications
- ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual interests, preferences and needs
- ability to defuse stressful situations and keep a calm demeanor
- ability to prioritize, organize and make appropriate judgements
- excellent verbal and written communication skills required
- proficient in receptions/reservation systems
- ability to drive sales of products and services offered
- ability to work well under pressure and in a fast pace work environment
- ability to work a flexible schedule, including nights, holidays & weekends
- have reliable transportation to-and-from workplace
- minimum education : high school diploma or equivalent
- minimum experience : 1 year previous work-related experience in customer service preferred
Job Duties
- adhere to all facility operating policies and procedures and scheduling policy
- maintain a high standard of appearance, professionalism, and personal hygiene
- engage with customers in-person and over-the-phone
- anticipate and address guests’ service needs with courtesy and professionalism via Customer Relationship Management (CRM) software
- ensure all designated areas are well stocked (uniforms, retail items, registers)
- perform guest check-ins and check-outs: confirm and manage appointments, ensure payment and proper handling of personal identification
- complete daily opening/closing procedures and check-lists
- develop and maintain positive working relationships with others
- communicate with the facility regarding guest situations and complications
- remain informed about new procedures and marketing promotions
- respond to management communications on Slack
- monitor guest reviews and encourage guests to leave facility feedback
- maintain a neat, tidy, and sanitary space in accordance with the Island Spa Health and Safety standards
- attend quarterly departmental meetings outside of Island Spa operation hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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