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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Employee Discounts
Job Description
Castle Royal Service is a dedicated property management company specializing in delivering exceptional service and operational excellence to residential communities. Operating under the larger Castle Group umbrella, the company prides itself on maintaining high standards of professionalism, safety, and customer-focused solutions to enhance the living experience of residents. Through its unwavering commitment to quality service, Castle Royal Service has established a reputation for fostering secure and welcoming environments in apartment complexes, condominiums, and gated communities. The organization consistently emphasizes integrity, efficiency, and a strong community connection in all aspects of its operations.\n\nThe Front Desk Attendant plays a critical role within... Show More
Job Requirements
- High school diploma or equivalency
- 1 plus years of administrative or hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service skills including conflict resolution and de-escalation techniques
- Intermediate command of computer hardware software specifically Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks
- Ability to act with integrity professionalism and confidentiality
- Able to work under pressure maintain composure and use good judgment during emergency difficult and stressful situations
- Ability to lift 30lbs following safety procedures
- Ability to work upright standing for long periods
- Ability to walk and climb stairs
- Ability to navigate the property building to meet job functions
- Extensive use of fingers for typing and visual use of computer monitor
- Handle grasp and feel objects and equipment
- Reach with hands and arms
- Repeat various motions with wrists hands and fingers
- Ability to hear understand and respond appropriately to verbal requests in person and by phone
- Ability to respond verbally in a professional manner in person and over the telephone
- Ability to stoop and bend
Job Qualifications
- High school diploma or equivalency
- 1 plus years of administrative or hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service skills with conflict resolution and de-escalation
- Intermediate knowledge of Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to prioritize tasks and maintain professionalism
- Multiple language fluency desirable but not necessary
Job Duties
- Greets residents and guests upon entry and responds to requests questions and needs
- Documents issues or transactions as needed
- Develops understanding of association policies and requirements
- Identifies appropriate department or person for escalation
- Gains knowledge of surrounding areas and attractions
- Answers phones promptly and addresses inquiries
- Tracks activity logs incident reports records and forms for manager review
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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