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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
flexible schedule
Employee Discounts
Job Description
Castle Royal Service is a distinguished community management company recognized for its commitment to delivering exceptional residential services. With a focus on creating welcoming and secure environments, Castle Royal prides itself on upholding the highest standards of professionalism and customer care. This company operates within the property management sector and is dedicated to fostering strong community relationships while ensuring the smooth operation of residential properties under its care. Their mission revolves around enhancing the living experience for residents through responsive and attentive service that aligns with the company's core values of integrity, respect, and excellence.\n\nThe role of Front Desk Attendant... Show More
Job Requirements
- High school diploma or equivalency required
- 1 plus years of administrative or hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service skills including strong conflict resolution and de-escalation techniques
- Intermediate command of computer hardware and software, specifically Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks
- Ability to act with integrity, professionalism, and confidentiality
- Able to work under pressure, maintain composure, and utilize good judgment during emergency, difficult and stressful situations
- Ability to lift 30lbs following appropriate safety procedures
- Ability to work in an upright standing position for long periods
- Ability to walk and climb stairs
- Easily navigate the property or building as required to meet the job functions
- Extensive use of fingers for typing and visual use of the computer monitor
- Handle, grasp, and feel objects and equipment
- Reach with hands and arms
- Repeat various motions with wrists, hands, and fingers
- Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone
- Ability to respond verbally in an understandable, professional manner in person and over the telephone
- Ability to stoop and bend
Job Qualifications
- High school diploma or equivalency
- 1 plus years of administrative or hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service skills including strong conflict resolution and de-escalation techniques
- Intermediate command of computer hardware and software, specifically Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks
- Ability to act with integrity, professionalism, and confidentiality
- Able to work under pressure, maintain composure, and utilize good judgment during emergency, difficult and stressful situations
Job Duties
- Greets residents and guests upon entry and respond to requests, questions, and any other needs
- Documents issues or transactions as needed
- Develop an understanding of association policies and requirements
- Develop an understanding of the appropriate department or person to support when an escalation for resolution is needed
- Develop knowledge of surrounding areas and attractions
- Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed
- Tracks activity logs and incident reports, records, and forms for the property manager's daily review
- Escalates concerns and issues to the property manager for immediate resolution when necessary
- Monitors emergency response system and responds in a timely and efficient manner
- Monitors and controls electronic security control systems if applicable
- Ensures all safety precautions and procedures are followed while performing duties
- Logs all packages and tracks them until pick-up by or delivery to the resident, when applicable
- May be required to handle overnight activities depending on shift
- Performs other duties and responsibilities as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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