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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Paid holidays
Workplace safety
Job Description
Castle Group is a distinguished property management and hospitality company renowned for delivering exceptional service and maintaining premium residential and community environments. Known for their commitment to excellence, Castle Group combines professional management with a personalized approach, providing residents a comfortable and secure living experience. The company prides itself on its values and mission centered around customer satisfaction, professionalism, and integrity. As a leader in the property management sector, Castle Group invests heavily in training and supporting its team members to uphold these principles while engaging effectively with residents and visitors alike.
The Front Desk Attendant plays a vita... Show More
The Front Desk Attendant plays a vita... Show More
Job Requirements
- High school diploma or equivalency
- 1+ years of administrative or hospitality experience preferred
- Ability to work under pressure and maintain composure in emergency situations
- Ability to lift 30 pounds following safety procedures
- Ability to work in upright standing position for long periods
- Ability to walk and climb stairs
- Ability to navigate the property/building as required
- Ability to use fingers extensively for typing and computer use
- Ability to hear, understand, and respond to verbal requests in person and on phone
- Ability to stoop and bend
- Ability to respond verbally in a professional manner
Job Qualifications
- High school diploma or equivalency
- 1+ years of administrative or hospitality experience preferred
- Effective written and verbal communication skills
- Excellent customer service skills including conflict resolution
- Intermediate computer skills, specifically Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to prioritize tasks
- Ability to act with integrity, professionalism, and confidentiality
- Multiple language fluency desirable but not required
Job Duties
- Greet residents/guests upon entry and respond to requests, questions, and other needs
- Document issues or transactions as needed
- Develop an understanding of Association policies and requirements
- Develop knowledge of the appropriate department/person to support when an escalation is needed
- Learn about surrounding areas and attractions
- Answer phones promptly with ability to answer questions and requests
- Track activity logs and incident reports for Property Manager's review
- Escalate concerns and issues to Property Manager when necessary
- Monitor Emergency Response System and respond efficiently
- Monitor and control Electronic Security Systems if applicable
- Ensure safety precautions and procedures are followed
- Log and track packages until pick-up or delivery
- Handle overnight activities depending on shift
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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