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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Employee Discounts
flexible schedule
Health Insurance
Training & development
Job Description
The Front Desk Representative position is an essential role at UFC Gym, a renowned health club franchise that is independently owned and operated by a franchisee. UFC Gym combines state-of-the-art fitness equipment with expert coaching to deliver innovative fitness programs, group classes, and personal training. The establishment is committed to promoting health and wellness in the community through a friendly and welcoming club environment. As a franchise, the specific location operates under the local management of the franchisee, who handles all employment decisions. This ensures that each UFC Gym location maintains personalized service standards and hiring practices tailored to the... Show More
Job Requirements
- High school diploma or GED
- Current CPR/AED certification
- Minimum 6 months’ customer service experience in health club, retail, hospitality or food service industry
- Experience with multiple phone lines preferred
- Basic computer skills
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Able to multi-task and perform tasks with accuracy and attention to detail
- Must be a team player and possess a can-do attitude
- Adhere to meal and rest break periods and must clock in and out for all shift times
Job Qualifications
- High school diploma or GED
- Current CPR/AED certification
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus
- Understands and follows oral and written instructions
- Able to multi-task and perform tasks with accuracy and attention to detail
- Must be a team player and possess a can-do attitude
- Experience with multiple phone lines preferred
- Basic computer skills
Job Duties
- Warmly greets members and guests as they enter and leave the club
- Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals
- Checks in members and verifies membership
- signs up members for group fit or ultimate classes
- Registers prospective members and directs them to the membership department
- Addresses members’ questions or direct them to the appropriate individual for better assistance
- Sells supplements, apparel and other UFC GYM retail items to members
- Rings up purchases on the POS system and provides accurate change
- Maintains a professional image and behavior at all times
- responds professionally to requests and inquiries from guests, members, and staff
- Provides information to members regarding special club events
- Immediately reports or escalates to management any unsafe conditions or emergency situations
- Keeps front desk and lobby neat and clean at all times
- Performs opening and closing procedures for the front desk, as assigned
- Attends monthly meetings or other scheduled meetings
- Assist with inventory or product pricing, as needed
- Calls all past due members regarding late dues and down payments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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