Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Flexible Schedule
Professional development opportunities
Job Description
Kentucky Derby Museum is a prominent 501(c)(3) non-profit charitable organization located on the historic grounds of Churchill Downs Racetrack, the site of the prestigious Kentucky Derby. As one of Louisville’s premier attractions, it celebrates the rich tradition, history, hospitality, and pride associated with the world-renowned Kentucky Derby event. Annually, the Museum welcomes over 258,000 visitors, the vast majority of whom travel from across the country and the globe to experience this extraordinary cultural landmark. The Museum offers a comprehensive educational and entertaining experience designed to engage guests through exhibitions, tours, and special programs that highlight the legacy of Thoroughbred racing... Show More
Job Requirements
- High school diploma or equivalent
- must pass criminal background check
- able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- able to write routine reports and correspondence
- able to speak effectively before groups
- able to calculate figures such as discounts, total charges, and change
- able to apply common sense understanding to carry out instructions
- able to handle problems involving many variables
- access to reliable transportation
- knowledge of Microsoft Office Suite including Outlook
- racetrack license paid for by the Museum
- available to work additional hours during Derby season and other major events
- available for weekend shifts
- able to stand, walk, sit, talk, hear, reach, lift up to 25 pounds
- able to navigate crowded work environment and manage workload efficiently
Job Qualifications
- High school diploma or equivalent
- knowledge of Kentucky Derby and Thoroughbred Racing history
- strong customer service and communication skills
- proficiency with point-of-sale systems and Microsoft Office Suite including Outlook
- ability to manage reservations, schedules, and guest information
- capability to engage guests with enthusiasm and passion
- problem-solving and empathy in handling guest concerns
- organizational skills
- ability to apply common sense to complex situations
Job Duties
- Welcome visitors, partners, and vendors
- answer guest questions and concerns
- collect and ring-in individual and group admissions
- upsell Museum specialty tours
- maintain the Front Desk and Lobby areas
- open and close front desk registers
- follow cash handling procedures
- keep records according to operational guidelines
- model and uphold KDM Winning Service standards
- process visitor orders over phone and front desk POS system
- provide information about Museum and local attractions
- assist with gathering guests for tours and programming
- make daily announcements over PA system
- utilize point-of-sale and other technology platforms
- stay informed on Museum exhibits, events, tours, and programs
- apply cross-selling and upselling techniques to increase sales
- answer main telephone line and direct calls
- perform opening and closing duties
- assist with evening events as needed
- handle guest service issues and escalate when required
Job Qualifications
Experience
No experience required
Job Location
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