Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Member benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Plan with employer match
Job Description
SPORTIME is a premier sports and tennis club operator founded in 1994, renowned for managing some of the finest tennis and sports facilities across New York State. With 15 facility locations including the iconic SPORTIME Port Washington, the largest indoor racket sports facility on Long Island, SPORTIME offers unmatched access to 194 indoor and outdoor tennis courts and 70 pickleball courts. Beyond tennis and pickleball, their clubs feature rinks, turf fields, camps, gyms, and a variety of engaging sports and fitness programs across Long Island, New York City, Westchester, and the NY Capital Region. These state-of-the-art and yet affordable clubs... Show More
Job Requirements
- High school diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
- Excellent guest service skills
- Solid computer skills including Microsoft applications
- Ability to listen to and understand information
- Ability to communicate verbally and in writing
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
- Ability to develop and maintain cooperative working relationships
Job Qualifications
- High school diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
- Excellent guest service skills
- Solid computer skills (Microsoft applications) a must
- Ability to listen to and understand information
- Ability to communicate verbally and in writing so that others will understand
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
- Ability to develop constructive and cooperative working relationships with others and maintaining them over time
Job Duties
- Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
- Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc
- Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
- Responsible to make absolutely certain that closing procedures are followed each night
- Towel supply laundered, dried, replenished and monitored
- Maintain neat and well-stocked work area for efficient desk operation and customer service
- Assist with courtesy calls and balance due
- Answers incoming telephone calls and transfer them to the appropriate party
- Schedule court reservations, private lessons
- Develop and maintain cooperative work relationships with others
- Complete daily reports and any special projects as assigned
Job Qualifications
Experience
No experience required
Job Location
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