Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Level5 Hospitality is a dynamic and innovative hotel management company committed to delivering a world-class hospitality experience. The company is recognized for its unique Level5 lifestyle, which embodies its core values, ethics, mindset, and unwavering integrity. Known for its high-touch, results-driven approach, Level5 Hospitality brings together a diverse team of experts who collaborate to foster creativity and innovation within the hotel industry. Their goal is to provide exceptional service that sets a new standard for hotel management by offering a bold, refreshing, and extraordinary experience to guests. As a leader in the hospitality space, Level5 Hospitality partners with hotels to... Show More
Job Requirements
- High school diploma
- work experience as a front desk agent preferred
- proficiency in Microsoft Office Suite or similar software
- food safety certification
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- must be available weekends and/or holidays
- must have transportation to and from work
- stellar attendance and punctuality
- ability to remain in a stationary position during shift
- ability to access and navigate the facility
- adherence to safety requirements by wearing appropriate personal protective equipment
- ability to move objects weighing up to 50lbs
Job Qualifications
- High school diploma
- work experience as a front desk agent preferred
- proficiency in Microsoft Office Suite or similar software
- food safety certification
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- availability on weekends and/or holidays
- stellar attendance and punctuality
Job Duties
- Perform all check-in and check-out tasks
- operate the front desk according to standard operating procedures and with exceptional guest service
- know emergency procedures and how to respond
- complete daily reports, audit correspondence, as required by the shift
- receive and confirm credit cards for validity and acceptability
- welcome guest upon their arrival and assign rooms
- take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- communicate with housekeeping to make sure guest rooms are ready
- manage online and phone reservations
- respond to guest complaints in a timely and professional manner
- create incident reports for guest injuries/issues when required
- maintain a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- perform other related duties as required or asked by supervisor
- remove plates and dishes from tables throughout the breakfast service using appropriate techniques
- address visitor questions and requests promptly, courteously, and efficiently
- follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
- maintain adequate supplies of items such as clean glassware, dishes, or trays
- fill beverage and ice dispensers
- stock cabinets or serving areas with condiments and refill condiment containers
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and use required safety equipment
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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