Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Employee wellness programs
Career development opportunities
Job Description
This job opening is with a reputable hotel renowned for its commitment to providing outstanding guest services and creating a welcoming atmosphere that makes every stay memorable. The establishment is a full-service hotel catering to a diverse clientele, including business travelers, tourists, and families. The hotel prides itself on maintaining high standards for hospitality, comfort, and customer care, which has earned it a strong reputation in the hospitality industry. The company's workforce is characterized by a focus on teamwork, professionalism, and dedication to exceeding guests' expectations through personalized service and attention to detail.
As a Front Desk Associate i... Show More
As a Front Desk Associate i... Show More
Job Requirements
- High school diploma or equivalent
- one year experience in a hotel front desk role
- proficient in using computer software including Microsoft Word and Excel
- ability to operate hotel reservation systems such as Lightspeed FOSSE or OnQ preferred
- strong organizational and communication skills
- excellent customer service and interpersonal skills
- ability to work weekends and maintain a positive attitude under pressure
Job Qualifications
- One year experience working as a hotel front desk agent
- competent computer skills including knowledge of Microsoft Word and Excel
- experience using hotel reservation system such as Lightspeed FOSSE or OnQ is a plus
- organizational skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem-solving skills
- ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method updating if needed processing payment and printing or emailing folio documenting guest’s preferences by updating guest’s profile
- demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- respond to guest inquiries and requests promptly and in a friendly and efficient manner
- use attentive active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to a manager if necessary
- complete designated start and end-of-shift tasks and reports
- inform customers about payment methods and verify their credit card data
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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