Job Overview
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
career advancement
Job Description
This hotel is a reputable establishment known for delivering exceptional guest service and hospitality. As a prominent player in the hospitality industry, this hotel prioritizes the comfort, satisfaction, and overall experience of its guests. The hotel operates with a comprehensive range of amenities and services designed to cater to both leisure and business travelers, setting high standards for quality and efficiency. They foster a professional and welcoming environment where each team member is dedicated to upholding the values of guest satisfaction, operational excellence, and teamwork.
The role of the Front Desk Agent is critical to the smooth functioning... Show More
The role of the Front Desk Agent is critical to the smooth functioning... Show More
Job Requirements
- Must be able to frequently bend, lift, carry, twist, push, pull, reach, kneel, stand, and walk for prolonged periods
- Ability to lift, push, and pull a minimum of 50 pounds
- Willingness to follow all safety guidelines and hotel procedures
- Flexibility to accommodate changing duties, responsibilities, and schedules
- Must notify manager if unable to perform any physical tasks
- Commitment to upholding quality assurance standards
- Ability to work collaboratively with multiple departments
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency, including reservation systems like FOSSE
- Familiarity with cash handling and financial transactions
- Knowledge of safety and emergency procedures
- Friendly and professional demeanor
- Ability to read and communicate clearly
- Problem-solving skills for guest recovery situations
Job Duties
- Check guests in and out of the hotel
- Make future reservations when necessary
- Post valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel phone system, transfer calls
- Take messages for guests and hotel staff
- Take, modify, and cancel guest reservations, input into FOSSE noting special requests
- Assist in verification, balancing, and revenue maximization of room availability
- Coordinate with other departments to fulfill guest special requests
- Communicate hotel facilities and services to guests at check-in
- Maintain a friendly and welcoming demeanor
- Use the L.E.A.R.N model for guest recovery incidents
- Answer guest questions regarding local area facilities
- Responsible for shift cash transactions and following cash handling procedures
- Maintain hotel key security and administer key control
- Administer guest safe deposit boxes
- Fill out maintenance work orders and deliver to supervisor or manager promptly
- Know all hotel emergency procedures and follow safety guidelines
- Follow all hotel quality assurance standards
- Manage lost and found items logging and storage
- Accommodate guest special requests courteously
- Inform housekeeping of vacant dirty suites and update room status changes
- Read and communicate clearly
- Distribute mail
- Notify management of front desk supplies or equipment issues
- Maintain inventory of guest service items
- Track status of guestrooms used for tours and maintenance
- Notify housekeeping and maintenance of problems
- Carry out reasonable requests by management
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
No experience required
Job Location
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