Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Career advancement opportunities
Job Description
This position is offered by a well-established hotel dedicated to providing exemplary guest services and maintaining high standards of hospitality. The hotel prides itself on creating a welcoming and enjoyable atmosphere for all guests, ensuring comfort and satisfaction throughout their stay. With a reputation for quality service and attention to detail, the hotel employs a professional staff committed to delivering an outstanding experience in every guest interaction. The front desk is often the first point of contact for guests, playing a crucial role in shaping their impression of the property.
The role of Front Desk Agent at thi... Show More
The role of Front Desk Agent at thi... Show More
Job Requirements
- High school diploma or equivalent
- Basic computer skills
- Ability to lift 50 pounds
- Ability to stand and walk for prolonged periods
- Effective communication skills
- Customer service experience preferred
- Ability to work flexible hours
- Ability to follow safety protocols
- Willingness to learn and adapt to hotel procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service role preferred
- Excellent communication skills
- Proficiency in hotel management software such as FOSSE
- Strong customer service orientation
- Ability to multitask and work under pressure
- Knowledge of hotel safety and emergency procedures
- Ability to maintain confidentiality and handle cash transactions
- Friendly and outgoing personality
Job Duties
- Check guests in and out of the hotel
- Make future reservations when necessary
- Post valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel phone system and transfer calls
- Take messages for guests and hotel staff
- Take, modify and cancel guest reservations inputting data into FOSSE and noting special requests
- Assist in verification, balancing and revenue maximization of hotel room availability
- Coordinate with other departments to fulfill guest special requests
- Communicate hotel facilities and services to guests at check-in
- Maintain a friendly and welcoming demeanor when interacting with guests
- Use the L.E.A.R.N model for guest recovery incidents
- Answer guest questions about local area facilities
- Manage shift cash transactions
- Follow hotel cash handling procedures
- Maintain hotel key security system
- Administer key control for issued and guest keys
- Administer guest safe deposit boxes
- Fill out maintenance work orders and deliver to appropriate personnel
- Know hotel emergency procedures and safety guidelines
- Follow hotel quality assurance standards
- Manage lost and found items
- Accommodate guest special requests courteously
- Inform housekeeping of room statuses
- Distribute mail to guests and staff
- Notify management of front desk supply or equipment issues
- Maintain inventory of guest service items
- Track status of guestrooms for tours and maintenance
- Notify housekeeping and maintenance of any problems
- Carry out reasonable management requests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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