Front Desk Associate, Receptionest

Sunnyvale, CA, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $22.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Training opportunities

Job Description

The hiring establishment is a well-established hotel renowned for delivering exceptional hospitality and guest services within the travel and tourism industry. This hotel prides itself on creating memorable experiences for its guests by providing top-notch facilities, comfortable accommodations, and a welcoming atmosphere. Known for its commitment to quality and guest satisfaction, the hotel operates with a professional team that ensures smooth day-to-day operations and strives to exceed customer expectations. The establishment caters to a variety of guests, including business travelers, tourists, and families, making it a vibrant and dynamic workplace where customer service is paramount.

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Job Requirements

must be able to frequently bend, lift, carry, twist, push, pull, reach, kneel
must be able to stand and/or walk for prolonged periods
ability to lift, push, and pull a minimum of 50 pounds
willingness to adhere to safety guidelines
ability to perform physical tasks required by job
availability to work full-time or part-time
ability to follow instructions accurately
strong attention to detail
good reading and communication skills

Job Qualifications

high school diploma or equivalent
excellent communication and interpersonal skills
experience in customer service or hospitality preferred
ability to operate hotel management software such as FOSSE
basic cash handling skills
proficiency in multitasking and problem-solving
friendly and professional demeanor
knowledge of hotel safety and emergency procedures

Job Duties

check guests in and out of the hotel
make future reservations when necessary
post valet charges and other miscellaneous charges to guest accounts
administer hotel guest payment policies
handle hotel phone system and transfer calls
take messages for guests and hotel staff
take, modify and cancel guest reservations, inputting details into FOSSE
assist in verifying, balancing, and maximizing hotel room availability revenue
coordinate with other departments to fulfill guest special requests
communicate hotel facilities and services to guests at check-in
maintain a friendly and welcoming demeanor when interacting with guests
use the L.E.A.R.N model for guest recovery incidents
answer guest questions about local area facilities
manage shift cash transactions
follow hotel cash handling procedures
maintain hotel key security system
administer key control for issued keys and keys left by guests
manage guest safe deposit boxes
fill out maintenance work orders
know hotel emergency procedures
follow hotel safety guidelines and quality assurance standards
bring lost and found items to supervisor
accommodate guest special requests courteously
inform housekeeping of vacant dirty suites upon checkout
update room status as housekeeping notifies changes
communicate clearly
distribute mail to guests and hotel staff
notify management of front desk supply or equipment issues
maintain inventory of guest service items
track status of guestrooms for tours and maintenance
notify housekeeping and maintenance about guestroom or grounds problems
carry out reasonable management requests

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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