Job Overview
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
retirement savings plan
flexible scheduling
Employee assistance program
Job Description
This job opportunity is with a reputable hotel known for delivering outstanding hospitality and guest services. Our hotel prides itself on creating a welcoming and comfortable environment for all guests, ensuring every stay is memorable and enjoyable. We operate in a dynamic and fast-paced setting where every team member plays a vital role in upholding the high standards and reputation of our establishment. As a key component of the hospitality industry, our hotel continuously strives to exceed customer expectations by offering exceptional service and personalized attention to detail. Join a team that values quality, professionalism, and guest satisfaction in every... Show More
Job Requirements
- Ability to frequently bend, lift, carry, twist, push, pull, reach, kneel
- Prolonged periods of standing and walking
- Must be able to lift, push, and pull a minimum of 50 pounds
- Willingness to follow required safety guidelines and expectations
- Flexibility to adapt to changes in duties and responsibilities
- Availability to accommodate shift work as needed
- Commitment to provide outstanding guest service
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel front desk or guest service role preferred
- Strong communication and interpersonal skills
- Familiarity with reservation systems such as FOSSE preferred
- Ability to operate hotel phone systems
- Basic cash handling and transaction experience
- Knowledge of guest service standards
- Capable of multitasking and problem solving
- Friendly and professional demeanor
- Ability to work effectively with other departments
- Understanding of hotel safety and emergency procedures
- Detail-oriented with organizational skills
- Ability to read and communicate clearly
Job Duties
- Check guests in and out of the hotel
- Make future reservations when necessary
- Post valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel phone system and transfer calls
- Take, modify, and cancel guest reservations, inputting information into FOSSE
- Assist in verification and balancing of hotel room availability revenue
- Coordinate with other departments to fulfill guest special requests
- Communicate hotel facilities and services during guest check-in
- Maintain a friendly and welcoming demeanor with guests
- Use the L.E.A.R.N model for guest recovery incidents
- Answer guest questions about local area facilities
- Manage shift cash transactions and adhere to cash handling procedures
- Maintain hotel key security system and administer key control
- Manage guest safe deposit boxes
- Fill out and deliver maintenance work orders
- Know all hotel emergency procedures and follow safety guidelines
- Adhere to hotel quality assurance standards
- Manage lost and found items
- Accommodate guest special requests courteously
- Inform housekeeping of vacant rooms upon checkout
- Update room status based on housekeeping notifications
- Distribute mail to guest boxes and hotel staff
- Notify management of front desk supply or equipment issues
- Maintain inventory of guest service items
- Track status of guestrooms used for tours and maintenance
- Notify housekeeping and maintenance of room or grounds issues
- Perform reasonable management requests within capability
Job Qualifications
Experience
No experience required
Job Location
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