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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
wellness programs
Job Description
ResultsCX is a premier customer experience partner serving Fortune 100 and 500 companies worldwide. With over 30 years of experience, ResultsCX specializes in designing, building, and delivering digitally enhanced customer journeys that improve satisfaction and loyalty for leading brands. The company operates more than 20 geographic hubs and employs approximately 20,000 colleagues globally. Their core competencies include actionable analytics, contact center as a service (CCaaS), and the innovative SupportPredict AI-powered digital experience platform. ResultsCX fosters a high-performing and fun work culture driven by exceptional individuals collaborating to deliver next-generation customer experiences. The company is committed to equal opportunity employment and... Show More
Job Requirements
- Professional appearance which includes business casual attire
- associate degree preferably in business or related field
- 1-2 years experience in similar position
- strong business orientation
- professional disposition and demeanor towards all employees
- excellent communication and interpersonal skills both written and oral
- fast learning ability
- strong analytical and organizational skills
- confidential approach to all areas of support and maintains confidentiality
- excellent Microsoft Office skills, strong excel, word and PowerPoint
- administrative experience a plus
- call center experience a plus
Job Qualifications
- Associate degree preferably in business or related field
- 1-2 years experience in similar position
- strong business orientation
- professional disposition and demeanor towards all employees
- excellent communication and interpersonal skills both written and oral
- fast learning ability
- strong analytical and organizational skills
- confidential approach to all areas of support and maintains confidentiality
- excellent Microsoft Office skills, strong excel, word and PowerPoint
- administrative experience a plus
- call center experience a plus
Job Duties
- Staff the reception desk located in the lobby
- create positive experience with each interaction with employees, candidates, new hires, vendors and community members
- bring positive engagement, smiles and warm communication to all who enter the lobby area creating great first impressions
- ensure visitors complete necessary forms for check-in
- provide visitor/vendor badges and follow security protocols
- greet and welcome new hire classes and hand off to training
- assist with candidate office visits as representative of the Site Director
- greet walk-in candidates and assist with information to help them apply online or utilize kiosks in the lobby
- distribute all ResultsCX mail timely and route to the appropriate stakeholder
- observe and report any concerns with employees, vendors, suppliers entering and exiting facility to Human Resources
- facilitate pay checks that are live to employees who pick them up by getting sign-off and verifying photo ID
- engage employees who may be separating to speak with a manager and request exit survey to be done on a computer
- facilitate the returning of company issued equipment
- update call center information boards
- assist with completing and facilitate expense account and Comdata card processes
- assist with weekly and monthly reports
- assist with the execution of site events
- organize travel logistics for employees and visitors
- assist with site communication drafts and site presentations
- perform other duties as assigned and deemed necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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