Front Desk Associate - Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k)
Tuition Assistance
discounted room rates
Training and Development
Job Description
Concord Hospitality is a well-established hospitality company renowned for its commitment to quality service and exceptional guest experiences across its portfolio of hotels. As a prominent player in the hotel industry, Concord Hospitality prides itself on fostering an "Associate First" culture that nurtures personal and professional growth. Built on five fundamental principles—Quality, Integrity, Community, Profitability, and Fun—the company places great emphasis on creating an inclusive workplace that values diversity and empowers its associates to excel in their roles. Concord Hospitality not only focuses on delivering outstanding service to its guests but also ensures that its team members benefit from comprehensive... Show More
Job Requirements
- high school diploma or equivalent
- prior hospitality or customer service experience preferred
- excellent interpersonal and communication skills
- ability to work in a fast-paced environment
- strong organizational abilities
- willingness to work flexible shifts including nights, weekends, and holidays
Job Qualifications
- high school diploma or equivalent preferred
- prior hospitality or customer service experience is a plus
- strong interpersonal and communication skills
- ability to multitask and remain professional in a fast-paced environment
- detail-oriented with strong organizational skills
- flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- assist guests efficiently, courteously, and professionally at all times
- maintain a high level of service and hospitality standards
- promptly address guest concerns and ensure satisfaction in a timely manner
- post guest charges, collect payments, and follow cash handling procedures
- handle guest mail and messages with respect to privacy and professionalism
- stay knowledgeable about the hotel brand, travel programs, and special offers
- communicate guest feedback effectively to departments and management
- respond quickly to calls, lobby visitors, and team members needing assistance
- maintain full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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