Front Desk Associate - Homewood Suites Nashua

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Rotating Shifts

Weekend Shifts

Night Shifts

Benefits

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

flexible spending accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee assistance program

401K Plan - Traditional and Roth Options with Employer Match

Hotel Discount Travel Program for Associates and Family

Exclusive Associate Discounts - Travel, Entertainment, and Retail

Training and development programs

Career advancement opportunities

Job Description

Homewood Suites Nashua is a well-regarded hotel located in Nashua, New Hampshire, known for delivering exceptional guest experiences in a comfortable and welcoming environment. This hotel is part of Colwen Hotels, a dynamic and growing hospitality group that operates a portfolio of 40 award-winning hotels across 10 states. Colwen Hotels prides itself on hard work, character, and authenticity, fostering an innovative culture that encourages employees to bring forward-thinking ideas to life to continuously enrich guest experiences. With a commitment to staying ahead of hospitality trends and maintaining fresh, guest-centric offerings, Colwen Hotels has developed a reputation for outstanding service and... Show More

Job Requirements

One year of related experience, hotel preferred
Prior Brand experience preferred
Bilingual English/Spanish
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Job Qualifications

One year of related experience, hotel preferred
Prior Brand experience preferred
Bilingual English/Spanish
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Job Duties

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
Provide exceptional guest service
Efficiently manage the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner
act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area and hotel offerings
Ensure prompt delivery of billing to guests
Process all payments types e.g. charges, cash, checks, debit or credit cards
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain strict key controls
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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