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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Company paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company-paid Life Insurance
employee assistance plan
supplemental life insurance
Disability insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Identity Theft Protection
legal services
Pet insurance
401(k) with Company Match
Job Description
FirstService Residential is a leading property management company specializing in managing residential communities across North America. Known for its commitment to exceptional customer service, operational excellence, and community enhancement, the company serves a diverse client base that includes condominiums, homeowner associations, and rental communities. With a focus on innovation, integrity, and sustainability, FirstService Residential provides comprehensive management services that ensure the safety, comfort, and satisfaction of residents. The company fosters a supportive and inclusive work environment that values diversity and professional growth among its employees.
The role of Front Desk Associate at FirstService Residential in Reno, NV, offers a full... Show More
The role of Front Desk Associate at FirstService Residential in Reno, NV, offers a full... Show More
Job Requirements
- at least one year’s experience in an office environment
- front desk experience preferred with customer service experience
- finger dexterity for typing/using a keyboard
- ability to hear to place and receive telephone calls
- mobility to move around the office to make copies, distribute mail, etc.
- ability to lift 35 lbs
Job Qualifications
- minimum of a high school diploma or equivalent
- effective written and verbal communication skills
- strong abilities with computers including Word, Outlook, and Excel
- multiple language fluency desirable
- knowledgeable in emergency response and access control procedures
- ability to detect auditory and/or visual emergency alarms
- ability to navigate property/building quickly and easily
- ability to define problems, collect data, establish facts, and draw valid conclusions
- ability to work well under pressure and deadlines
- ability to make decisions and solve problems creatively
- ability to solve personnel and customer-related problems resulting in positive resident and guest experience
Job Duties
- demonstrate excellent customer service
- meet and greet residents and check guests and service providers in and out
- identify and clarify residents’ needs and desires
- answer questions, give directions and instructions, and develop inventories of services
- work independently and without direct supervision
- maintain guest privacy and the organization’s reputation by keeping information confidential
- respond to emergency situations in a timely and efficient manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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