Front Desk Associate - Friday-Sunday 3P-11P
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
friendly work environment
Job Description
Our hospitality client is a well-established hotel known for providing outstanding guest experiences and exceptional service in a welcoming environment. As a reputable player in the hotel industry, this company takes pride in maintaining high standards of hospitality, comfort, and professionalism to ensure guests enjoy a memorable stay. Located in a vibrant area, the hotel caters to a diverse clientele ranging from business travelers to families and tourists. With a strong emphasis on customer satisfaction and quality service, the hotel continuously strives to create a warm and inviting atmosphere while offering modern amenities and convenient services.
The position ... Show More
The position ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience as a hotel front desk agent
- Proficient computer skills including Microsoft Word and Excel
- Familiarity with hotel reservation systems such as Lightspeed, FOSSE or OnQ preferred
- Strong organizational skills and attention to detail
- Excellent customer service and interpersonal skills
- Ability to handle complaints professionally and solve problems effectively
- Flexibility to work weekends and varied hours
- Fluency in English
- Ability to communicate clearly both verbally and in writing
- Physical ability to stand and walk for extended periods during shifts
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, and complete the registration process according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards, including referring to guest by name, confirming room rate and other charges are accurate and accounted for in the system, confirming payment method, updating if needed, processing payment, and printing or emailing folio
- Document guest’s preferences to ensure the best possible experience for future stays by updating guest’s profile
- Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly, and in a friendly and efficient manner
- Use attentive/active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaint, escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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