Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Uniform allowance
Training and Development
Job Description
Denco Family, Inc is a reputable hotel establishment known for its commitment to quality guest services and hospitality. As a well-established player in the hotel industry, the company focuses on delivering exceptional experiences to guests by maintaining high standards of service and efficiency. The hotel prides itself on creating a welcoming environment for travelers and visitors, blending comfort with professionalism to ensure every guest's stay is memorable and enjoyable. Denco Family, Inc operates with a vision to uphold inclusivity, diversity, and equal opportunity employment, ensuring a supportive workplace for all employees. The hotel environment is dynamic, catering to diverse clientele,... Show More
Job Requirements
- Must have the ability to lift, bend, and standing for extended periods of time
- Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
- High school graduate or equivalent
- Must have good communication skills, Spanish speaking skills a plus
- Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met
- Must be able to work any day of the week including weekends and holidays
- Any hotel employee may be asked to use their personal vehicle for business purposes at any time
- Previous hotel-related experience desired, but not required
Job Qualifications
- High school graduate or equivalent
- Good communication skills
- Spanish speaking skills a plus
- Team oriented and dedicated to providing excellent service
- Knowledge of front office and reservation systems a plus
- Sales-minded approach to guest interaction
Job Duties
- Registers guests and assigns rooms
- Accommodates special requests whenever possible
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Files room keys
- Knows how to use front office equipment
- Processes guest check-outs
- Posts and files all charges to guest, master, and city ledger accounts
- Follows procedures for issuing and closing safe deposit boxes
- Uses proper telephone etiquette
- Uses proper mail, package, and message handling procedures
- Reads the pass-on log and bulletin board daily
- Is aware of daily activities and meetings taking place in the hotel
- Attends department meetings
- Coordinates guestroom maintenance work with the engineering and maintenance division
- Reports any unusual occurrences or request to the manager or assistant manager
- Knows all safety and emergency procedures
- Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
- Processes reservations according to policy
- Wash and fold all linens as per brand standard
- Performs any additional duties as assigned by supervisor
- Adheres to all company policies and procedures and brand standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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