Front Desk Associate - Fairfield Inn & Suites - Kingsburg, CA #7113
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
staff training
Job Description
Fairfield Inn & Suites Kingsburg is part of the globally recognized Marriott International brand, known for offering reliable and high-quality lodging services aimed at business and leisure travelers alike. Located in Kingsburg, CA, this hotel provides a comfortable and guest-focused environment with a variety of amenities designed to ensure a pleasant stay. As part of the Fairfield Inn & Suites family, the Kingsburg location prides itself on delivering exceptional customer service through a dedicated team that understands the importance of hospitality and guest satisfaction. The company operates with values centered on teamwork, respect, and a commitment to exceeding guest expectations... Show More
Job Requirements
- High school graduate or equivalent
- Must have good communication skills
- Must be team oriented and dedicated to providing excellent service
- Must be able to lift, bend, and stand for extended periods
- Ability to work any day of the week including weekends and holidays
- Previous hotel-related experience desired but not required
- Spanish speaking skills a plus
- Must be able to perform repetitive motions, hearing, and visual acuity requirements
- Must be able to occasionally lift and carry up to 40 pounds
Job Qualifications
- High school graduate or equivalent
- Good communication skills
- Spanish speaking skills a plus
- Team oriented and dedicated to providing excellent service
- Ability to lift, bend, and stand for extended periods
- Ability to work any day including weekends and holidays
- Previous hotel-related experience preferred but not required
- Knowledge of front office equipment and procedures
- Sales-minded with ability to promote hotel services
Job Duties
- Register guests and assign rooms
- Accommodate special requests whenever possible
- Assist in pre-registration and blocking of rooms for reservations
- Adhere to proper credit, check-cashing, and cash-handling policies and procedures
- Understand and track room status
- Sell rooms and promote hotel services using suggestive selling techniques
- Coordinate room status updates with housekeeping
- Take same day and future reservations
- Know cancellation procedures
- File room keys
- Use front office equipment
- Process guest check-outs
- Post and file all charges to guest, master, and city ledger accounts
- Issue and close safe deposit boxes following procedures
- Use proper telephone etiquette
- Handle mail, package, and message procedures correctly
- Read daily pass-on log and bulletin board
- Attend department meetings
- Coordinate maintenance work with engineering and maintenance division
- Report unusual occurrences or requests to manager
- Know safety and emergency procedures
- Maintain cleanliness of front desk area
- Work shifting schedules as needed
- Process reservations according to policy
- Wash and fold linens as per brand standards
- Perform additional duties as assigned
- Adhere to all company policies, procedures, and brand standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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