Front Desk Associate

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $23.73

Work Schedule

Flexible

Weekend Shifts

Job Description

United Service Companies is a leading hospitality management company dedicated to providing exceptional service and operational excellence across a variety of hotel properties. With a commitment to fostering a diverse and inclusive workplace culture, United Service Companies values the unique backgrounds and perspectives of its employees, believing that their collective ideas and efforts drive the company toward sustained success. The company is fully committed to equal employment opportunities, ensuring non-discrimination and providing reasonable accommodations to applicants and employees with disabilities or pregnancy-related conditions. United Service Companies prioritizes creating an environment where all employees feel valued, supported, and empowered to contribute... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Proficiency in Microsoft Office applications
Ability to work flexible hours including weekends and holidays
Strong communication and interpersonal skills
Ability to handle cash transactions accurately
Knowledge of hotel operations and reservation systems is a plus
Ability to multitask and work well under pressure
Ability to maintain confidentiality and follow security procedures
Willingness to assist with various duties as assigned

Job Qualifications

Proficiency in Microsoft Office applications
Strong people skills with a positive, outgoing, and naturally curious personality
Ability to work collaboratively as part of a team
Demonstrate proficiency with computers
Ability to remain calm and courteous in demanding situations and exercise good judgment under pressure
Strong problem-solving skills and the ability to handle obstacles in a professional manner
Previous customer service or front desk experience in hospitality preferred
Flexibility to work various shifts, including weekends and holidays
Experience with hotel management systems such as Opera or Envision is a plus

Job Duties

Welcome guests and visitors with a warm smile and a professional demeanor
Determine the reason for guests' visits and assist them accordingly
Handle check-ins, check-outs, and guest transactions efficiently and accurately
Answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting callers
Transfer calls to appropriate departments or take and relay messages accurately
Enter and update guest registration, billing, room assignments, and cancellations
Handle guest requests such as making reservations, booking car services, and recommending local attractions
Maintain and control room inventory and availability
Possess knowledge of the hotel's credit policies, products, rates, and special programs
Distribute guests' mail and packages
Complete bucket checks during each shift
Balance all departments' accounts and complete all required back-up documents
Maintain security of guest keys and cash drawer
count and verify cash at the end of each shift
Monitor guest accounts and notify a supervisor of any significant changes or suspicious activity
Run a detailed shift audit and balance daily work to computer records
Resolve guest requests and complaints in cooperation with appropriate departments
Follow hotel emergency procedures and communicate guest and employee issues with MODs
Maintain cleanliness and organization of the reception area
Perform maintenance duties and coordinate with housekeeping and maintenance staff
Open and close the hotel as needed
Perform special projects and other responsibilities as assigned
Assist management with additional tasks as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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