Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
This esteemed establishment is a professional hotel facility dedicated to providing exceptional guest experiences. Known for its commitment to outstanding customer service and comfortable accommodations, the hotel prides itself on maintaining a warm and welcoming environment for all guests. The property operates within the hospitality industry, ensuring guests enjoy a seamless stay from the moment of arrival until departure. As a leading entity in the hotel sector, the organization continuously invests in its team and infrastructure to uphold high standards and meet diverse guest needs with efficiency and cordiality. The Front Desk department plays a pivotal role in this mission... Show More
Job Requirements
- High school diploma or equivalent
- Three months of related experience
- Ability to stand for prolonged periods and work at a computer screen
- Must be able to lift and carry up to 25 pounds at a time
Job Qualifications
- High school diploma or equivalent
- Three months of related experience
- Detail oriented and thorough
- Excellent written and verbal communication skills
- Active listening
- Service oriented
- Coordination skills
Job Duties
- Manages the day-to-day responsibilities associated with accommodating guest's arrivals, departures, and requirements during their stay at the hotel
- Greets all guests with a smiling friendly manner
- Ensures efficient and professional guest registration, check-out, and telephone service
- Takes every opportunity to upsell every guest
- Stays current on all Loyalty Program benefits, recognizes loyalty member guests as they check in, and offers a sign up to any non-program guests
- Issues room key cards following the appropriate security procedures of the hotel
- Answers all incoming phone calls, schedules, cancels, modifies, and confirms reservations
- Receives guest calls regarding lost and found, track, locate, and ship to guest according to hotel procedures
- Transmits and/or receives messages for any in-house guest
- Follows Front Desk shift checklist
- Possesses complete knowledge of the hotel Property Management System, printing and monitoring scheduled arrivals
- Runs high balance and credit card report to monitor issues and secure authorization
- Takes requests for wake up calls and enters each accordingly
- Keeps records of occupied and vacant rooms, guest accounts, and processes payments
- Confers with staff members to assist guests as needed and follows through until completion
- Achieves the property's monthly goal for guest satisfaction scores
- Answers inquiries pertaining to hotel services and area attractions
- Handles complaints efficiently and courteously, listening carefully to the guest's problem, taking immediate personal responsibility, if possible, to find a resolution, or involve the appropriate personnel who can enact a solution to the issue
- Observes proper key control and guest privacy protocol
- Coordinates with Housekeeping on room statuses frequently throughout the day
- Actively follows the status of scheduled groups and function calendar
- Stays knowledgeable of fire panel functions and location of water shut off
- Notifies Maintenance of any reported room issues
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions
- Knows how to operate PMS, and other front office equipment
- Obtains and verifies all documentation for tax exempt status and corresponding binder which may be audited
- Provides detailed shift report
- Makes sure the TVs are on designated stations and at appropriate volume levels
- Fronts the sundry shop during any down time
- Monitors and requests reorder of supplies for the Front Desk and Back Office
- Delivers items to guestrooms as requested
- Performs any other tasks requested during the overnight shift
- Follows all OSHA/HAZCOM procedure
- Wears appropriate brand required uniform and name tag during all scheduled shifts
Job Qualifications
Experience
Entry Level (1-2 years)