Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Join our team as a Front Desk Associate at our esteemed hotel, a place where hospitality meets excellence. Our hotel is dedicated to providing exceptional guest experiences through attentive service and a comfortable environment. As a key member of our hospitality team, you will be the first point of contact for guests, playing a vital role in creating a welcoming atmosphere that reflects the values and professionalism of our establishment.
The Front Desk Associate position is designed for individuals who possess a friendly demeanor, strong organizational skills, and the ability to manage multiple responsibilities efficiently. This role involves greeting visit... Show More
The Front Desk Associate position is designed for individuals who possess a friendly demeanor, strong organizational skills, and the ability to manage multiple responsibilities efficiently. This role involves greeting visit... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in front desk operations or customer service preferred
- Proficiency with computer systems and reservation software
- Ability to remain calm and professional in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Additional hospitality or customer service training is a plus
- Proven experience in front desk operations or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with computer systems and reservation software
- Ability to remain calm and professional in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Manage reservations, cancellations, and modifications using the hotel management system
- Provide guests with information about hotel amenities, local attractions, and services
- Handle guest inquiries, requests, and complaints professionally and promptly
- Maintain accurate records of guest transactions and billing
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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