Front Desk Associate

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $9.00

Work Schedule

Day Shifts

Benefits

Dental Insurance

Health Insurance

Vision Insurance

Job Description

Planet Fitness is a leading fitness center renowned for its welcoming atmosphere, affordable membership plans, and commitment to supporting members in their fitness journeys. As a large-scale chain with locations spanning across various regions, Planet Fitness prioritizes creating a friendly and inclusive environment where everyone feels comfortable pursuing their health and wellness goals. Dedicated to delivering excellent customer service and innovative fitness solutions, Planet Fitness continuously works to enhance the overall gym experience for its diverse community of members. The organization places a strong emphasis on professionalism, teamwork, and a positive attitude among its staff members, fostering growth opportunities and... Show More

Job Requirements

High school diploma/GED equivalent
Must be 18 years of age or older
2 years of exceptional customer service skills in a retail or hospitality environment
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude
Punctuality and reliability
Strong listening skills with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language

Job Qualifications

2 years of exceptional customer service skills in a retail or hospitality environment
able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude
Punctuality and reliability are a must
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High school diploma/GED equivalent required
Must be 18 years of age or older

Job Duties

Greet members/guests upon entering and leaving club
Make eye contact with all members/guests
Punch in all members as they enter club
Collect past due amounts from a red screen member
Cancel, freeze or charge day fee as necessary
Enter notes in system for members with balances
Ring up memberships or merchandise in register
Answer telephone calls correctly as outlined in Planet Fitness Staff manual
Follow Info calls procedures as explained in Planet Fitness manual
Adhere to the 10/5 Rule (make eye contact within 10ft, greet within 5ft)
Keep Recap sheets neat, organized and accurate
Be prepared to explain the day’s current totals to management at any given time
Do restroom checks every 30 minutes
Support the club in growing membership EFT while upholding the highest standards of service for Planet Fitness members, with a specific emphasis on retention
Give tours to interested walk-in using the 5-station process
Enforce Lunk Alarm Policy by ringing alarm if you hear grunting or dropping/slamming of weights
Explain and set up members for training, hydromassage, PE at PF and other services
Keep Front Desk tidy at all times
Ensure all areas of gym look clean and presentable
Wipe down tanning beds, hydro beds and all service areas immediately after each use
Ensure that the restroom area is clean and tidy (using gloves, wipe down spotty mirrors and wet sink tops, pick up any debris or paper off floors, close locker doors, pick up any hair or trash from shower and changing room stalls, close shower doors)
Keep up with all sanitation and disinfecting procedures during shift
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: