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Hilton

Front Desk Associate

Job Overview

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Benefits

Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Our client is a dynamic and professional establishment seeking to enhance their customer service and administrative operations through the addition of a Front Desk Associate. This company prides itself on fostering a welcoming environment for all clients, guests, and staff, emphasizing professionalism, efficiency, and friendly communication. The firm operates in a fast-paced setting where multitasking and attention to detail are paramount, creating a thriving workplace that values organized and competent team members dedicated to delivering excellent service.

The role of the Front Desk Associate is crucial as the initial point of contact for visitors, customers, and employees. This positi... Show More

Job Requirements

  • High school diploma or equivalent
  • Preferred associate degree
  • Excellent communication skills
  • Strong interpersonal skills
  • Proficiency with office machinery
  • Experience with Microsoft Office
  • Ability to multitask in a busy environment

Job Qualifications

  • Obtaining a high school diploma or an equivalent is obligatory, with a preference for individuals with an associate degree
  • The ability to communicate well is crucial in face-to-face customer interactions
  • Interpersonal and communication strengths play a key role in successful interactions
  • Proficiency in using office machinery, including phones, printers, and computers
  • Experience using Microsoft Office Suite or software for arranging appointments

Job Duties

  • Welcome and support guests, customers, and employees with politeness and professionalism
  • Employ a multi-line telephone system to address and redirect incoming phone calls as needed
  • Manage the check-in and check-out process, as well as scheduling appointments if needed
  • Keep the front desk and lobby area well-organized and inviting to incoming guests
  • Manage fundamental administrative tasks such as inputting data, organizing files, and distributing mail
  • Watch over visitor entry and update security protocols as appropriate
  • Enhance operational efficiency by maintaining effective communication with various departments
  • Deal with questions and address concerns, or guide them to the correct staff members

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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