Job Overview
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
This position is at a professional salon and spa environment, focused on providing exceptional customer service and operational support through front desk management. The company values delivering a high-quality experience to each client, ensuring smooth appointment scheduling and client satisfaction. The role is full-time in the morning and throughout the day, typically involving multitasking and handling a variety of client-focused and operational duties. Salary and employment details are competitive and aligned with industry standards.
The Front Desk position is critical for the overall functioning and client experience within the salon. The individual needs to manage calls, schedule appointments, confirm clien... Show More
The Front Desk position is critical for the overall functioning and client experience within the salon. The individual needs to manage calls, schedule appointments, confirm clien... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front desk or customer service
- proficiency with salon management software
- strong communication skills
- ability to work morning and daytime shifts
- reliable and punctual
- able to handle multiple tasks simultaneously
Job Qualifications
- High school diploma or equivalent
- excellent communication skills
- proven experience in customer service or front desk roles
- proficiency with appointment scheduling software
- ability to multitask and manage time effectively
- strong organizational skills
- attention to detail
- friendly and professional demeanor
Job Duties
- Check all voicemails and return calls immediately
- check online and mobile appointments, verify and confirm or call guests for required changes
- check the waitlist frequently to fit in additional appointments
- check salon email and text messages
- check client appointment confirmation screen and call guests who have not confirmed
- review members' appointments to ensure sufficient credits and discuss with guests as needed
- answer incoming calls
- reach out to new leads to convert to clients
- complete and scan consultation forms
- send thank-you cards
- maintain cleanliness by sweeping, mopping, and tidying bathrooms and floors
- restock and organize retail center
- send review links to new clients for feedback
Job Qualifications
Experience
No experience required
Job Location
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