Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Sick Time
Holiday pay
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
employee perks
team-building events
Job Description
Planet Fitness is a leading fitness center franchisor and operator in the United States, known for its mission to enhance people's lives by providing a high-quality fitness experience in a welcoming and judgement-free environment. With over 2,000 clubs and counting, Planet Fitness prides itself on offering its members a unique space where everyone feels like they belong. The company has built its reputation around an established culture focused on support, engagement, and improving the health and wellbeing of the community. Being part of Planet Fitness means joining a team that values fun at work and consistently strives to exceed member... Show More
Job Requirements
- Must be 18 years or older
- 6-12 months of customer service experience preferred
- willing to become CPR/AED certified
- basic computer skills
- ability to stand and move continually during shifts
- ability to lift up to 75 pounds
- ability to communicate effectively in person and on the phone
- able to follow cleaning and safety protocols
- capable of bending, twisting, and handling toxic chemicals
- reliable and punctual
Job Qualifications
- 6-12 months of experience in a customer service environment preferred
- must be 18 years of age or older
- willing to become CPR/AED certified (training provided)
- basic computer proficiency
- strong communication skills
- ability to empathize and motivate others
- ability to learn quickly through online and hands-on training
Job Duties
- Greet members/guests as they enter and exit the club
- assist them with questions or concerns during check-in
- promote the Judgement Free Zone by connecting with members on the club floor
- offer assistance and support in fitness journeys
- uphold club policies
- resolve member concerns and escalate to a Manager when needed
- answer phones and assist callers
- perform membership-related functions such as sign-ups, updates, cancellations, billing, and transfers
- conduct prospective member calls and tours
- execute retail transactions accurately and drive sales goals
- perform regular cleaning and sanitizing of exercise equipment and Black Card spa amenities
- ensure restrooms are clean, stocked, and clutter-free
- perform comprehensive club walk-throughs to address safety, policy, and cleanliness issues
- promptly address maintenance and facility concerns like broken or missing equipment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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