Front Desk Associate

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401K contribution

Paid Time Off

vacation

Flexible Schedule

Professional development opportunities

team environment

Job Description

Texas Hotel Management is a renowned hospitality company that prides itself on delivering exceptional guest experiences across its portfolio of hotels. Established with a commitment to superior service and guest satisfaction, Texas Hotel Management operates a variety of properties that cater to both business and leisure travelers. The company emphasizes a culture of teamwork, growth, and continuous improvement, making it a preferred employer in the hospitality industry. With a strong presence in Texas and plans for expansion, Texas Hotel Management offers a dynamic and supportive work environment for professionals looking to advance their careers in hotel management and guest services.Show More

Job Requirements

High school diploma or equivalent
previous experience in a front desk or customer service role preferred
strong communication skills
proficiency in computer systems and hotel management software
ability to work flexible hours including nights, weekends, and holidays
excellent interpersonal skills
ability to maintain confidentiality and professionalism
physical ability to stand for extended periods
bilingual skills in English and Spanish preferred

Job Qualifications

Strong customer service skills
friendly outgoing personality
ability to accurately and efficiently input information into computer systems
ability to work cohesively with all hotel team members
willingness to stand for long periods of time
bilingual English and Spanish preferred

Job Duties

Process guest check-ins and check-outs
set up accurate accounts for each guest checking in
block rooms in the computer and follow through on designated requirements
pre-register designated guests and prepare key packets
communicate pertinent guest information to designated departments and personnel
maintain confidentiality of all guests and hotel information
employ attention to detail in order to ensure security of guest room access
maintain guest history files on all guests
accommodate room changes
document all guest requests, complaints or problems immediately and notify designated department and personnel for resolving the situation
follow up to ensure completion and guest satisfaction
maintain complete knowledge at all times of all hotel features and services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
work a flexible schedule including days, nights, weekends and holidays
greet, register, and assign rooms to guests
handle confidential information including guest records with a high degree of integrity
promptly and effectively deal with guest requests and complaints
answer and route calls appropriately
take guest messages with accuracy
maintain accurate records including cash flows, registration cards, reservation cards, and property walks
answer inquiries pertaining to hotel services, registration of guests, and travel directions
record pertinent guest information in the pass on log
ensure common area and lobby is clean
gather, summarize, and provide information to guests about the property and surrounding area amenities including special events and activities
answer, record, and process all guest calls, messages, requests, questions, or concerns
contact appropriate individual or department as necessary to resolve guest call, request, or problem
review shift logs and daily memo books and document pertinent information in logbooks
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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