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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Free Black Card Membership
401(k) retirement savings plan
Tuition Reimbursement
Job Description
Planet Fitness is a renowned fitness center franchisor and operator in the United States, known for its commitment to providing a high-quality, inclusive fitness experience. With over 2,000 clubs nationwide, Planet Fitness has established itself as one of the largest and fastest-growing fitness brands. The company's mission centers on enhancing people's lives by fostering a welcoming and judgment-free environment where everyone feels they belong. This culture of inclusivity and support not only promotes better health and wellbeing for members but also creates a positive workplace atmosphere for its team members.
At Planet Fitness, the work environment is built on ... Show More
At Planet Fitness, the work environment is built on ... Show More
Job Requirements
- Must be at least 18 years old
- six to twelve months of customer service experience preferred
- willingness to undergo CPR/AED certification training
- basic computer skills required
- ability to lift up to 75 pounds
- capability to stand and move throughout the club continually during shift
- ability to communicate effectively in person and over the phone
- ability to handle exposure to cleaning chemicals
- frequent cleaning and sanitizing responsibilities
- ability to perform bending and twisting movements
Job Qualifications
- Six to twelve months of experience in a customer service environment preferred
- must be 18 years of age or older
- willingness to become CPR/AED certified with training provided
- basic computer proficiency
- strong communication and interpersonal skills
- ability to learn quickly and apply training effectively
- ability to handle member interactions with diplomacy and empathy
Job Duties
- Greet members and guests as they enter and exit the club
- assist members and guests with questions or concerns during check-in
- promote the Judgement Free Zone by engaging with members on the club floor
- offer assistance and support to members in their fitness journeys
- uphold club policies consistently
- resolve member concerns and escalate to management as needed
- answer phones courteously and assist callers with inquiries
- perform membership-related functions such as sign-ups, billing updates, cancellations, and transferring memberships
- conduct prospective member calls and tours assessing their needs
- execute retail transactions accurately and strive to meet sales goals
- perform regular cleaning and sanitizing of exercise equipment, Black Card spa amenities, and communal spaces
- maintain clean, stocked, and clutter-free restrooms
- conduct comprehensive club area walkthroughs to address safety, cleanliness, and maintenance issues promptly
- promptly report or fix maintenance concerns such as broken or missing equipment
- ensure adherence to health and safety protocols
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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