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Shashi Group LLC logo

Front Desk Associate

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $21.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

supportive team culture
Career growth opportunities
hands-on training
modern work environment

Job Description

Aloft Sunnyvale, part of the Shashi Hospitality Group, is a vibrant, tech-forward hotel located in the heart of Sunnyvale, California. Known for its creative design and commitment to providing memorable experiences, Aloft Sunnyvale caters to the next generation of travelers who seek modern, comfortable accommodations combined with exceptional guest service and a lively social environment. Shashi Hospitality Group, an award-winning hotel ownership, development, and management company, operates extensively throughout the San Francisco Bay Area and continues to expand. The group is committed to fostering a culture that empowers every team member to learn, grow, and achieve professional milestones. Aloft Sunnyvale... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous hotel front desk or night audit experience preferred
  • Strong attention to detail
  • Ability to work well under pressure
  • Comfort managing multiple responsibilities
  • Strong guest service skills
  • Ability to work independently
  • Punctuality and regular attendance
  • Fluent in English
  • Ability to work overnight shifts including Fridays and Saturdays

Job Qualifications

  • Previous hotel front desk or night audit experience preferred
  • Strong attention to detail and ability to complete daily accounting and reconciliation procedures accurately
  • Ability to work well under pressure during guest check-ins, late arrivals, and overnight requests
  • Comfort managing multiple responsibilities simultaneously during the overnight shift
  • Strong guest service, communication, and problem-solving skills
  • Ability to work independently and maintain professionalism throughout overnight hours
  • High school diploma or equivalent required
  • Punctuality and regular, reliable attendance are essential
  • Fluent in English (speaking, reading, writing)
  • Ability to work overnight shifts including Fridays and Saturdays (11:00 PM - 7:00 AM)

Job Duties

  • Provide exceptional guest service during overnight hours in a courteous, professional, and efficient manner
  • Check in and check out hotel guests confidently and accurately
  • Conduct follow-up calls after check-in to ensure guests are satisfied with their accommodations and offer assistance when needed
  • Anticipate guest needs, respond promptly to requests, and acknowledge all guests regardless of how busy the shift may be
  • Complete all tasks listed on nightly shift checklists and review prior shift work including reservation arrivals and guest requests
  • Review guest folios and complete final manual postings for all miscellaneous income departments
  • Balance all miscellaneous income departments against vouchers, tape totals, and Property Management System totals
  • Initiate and complete the Night Audit process within the Property Management System
  • Prepare next-day guest arrival reservations and ensure room assignments and guest information are accurate
  • Generate and distribute daily accounting and managerial reports for hotel leadership
  • Prepare the hotel’s systems and records for the next day’s business operations
  • Maintain awareness of property safety and security during overnight hours
  • Communicate important updates and operational notes to the morning shift and management team
  • Perform other duties as assigned to support hotel operations

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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