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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $13.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
team environment
competitive salary
Job Description
Our client is a reputable hospitality company operating a well-established hotel known for its commitment to providing exceptional guest experiences and top-tier accommodation services. This hotel operates in a competitive market where superior customer service, operational excellence, and attention to detail are paramount to success. With a warm and inviting environment, the hotel prides itself on maintaining high standards of cleanliness, comfort, and professionalism in all areas including guest rooms, public spaces, and front office operations. The management team is dedicated to fostering a supportive work culture that values teamwork, communication, and continuous professional development. Employment at this hotel offers... Show More
Job Requirements
- High school diploma or equivalent
- ability to speak fluent English
- stand for long periods of time behind the desk and front office areas
- carrying or lifting items weighing up to 50 pounds
- handling objects products and computer equipment
- willingness to work weekends and/or holidays
Job Qualifications
- High school diploma or equivalent
- ability to speak fluent English
- good communication skills
- pleasant personality
- good team player
- good listener
- well groomed and professional appearance
- proficient in using Property Management System
- knowledge of hotel operating procedures
- ability to handle cash and credit card transactions accurately
- ability to perform brand trainings
- able to use front office equipment
- knowledge of room types and rate plans
- understanding of franchise policies on reservations and cancellations
Job Duties
- Provide prompt friendly courteous and professional guest service
- perform check-in and check-out of hotel guests in a timely and professional manner
- act as the manager on duty (MOD) when scheduled
- register guests issue room keys provide information on hotel services local area and room location
- answer phones promptly and courteously
- upsell rooms where possible to maximize hotel revenue
- be proficient on the use of the Property Management System
- complete all brand trainings for their discipline
- have a good understanding of all hotel operating procedures
- accurately process all cash and credit card transactions in accordance with established procedures
- administrative responsibilities such as data entry reporting
- respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction
- perform other duties as assigned including guest room tours special guest requests breakfast setup cleaning lobby area setting up meeting room data entry document scanning and preparing reports
- read and document all events incidents in the communication log
- ensure the proper appearance of the lobby and all public areas including the breakfast area
- ensure processes are followed to protect the identity safety and security of guests and employees
- be proficient on the use of all front office equipment such as credit card machine copier and fax
- be willing and able to work any shift
- have complete knowledge of room types and offered rate plans
- fully understand the hotels franchise policy on guaranteed reservations and no shows
- process cancellations and modifications to reservations
- promote goodwill by being courteous friendly and helpful to guests managers and associates
- promote teamwork and quality service through daily communications and coordination with other departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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