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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $18.50
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Comprehensive benefits plan
flexible schedule
friendly work environment
supportive work environment
Career advancement opportunities
Employee Discounts
Training opportunities
Job Description
Embassy Suites Buffalo, located in the heart of downtown Buffalo within the stunning Avant building, is a premier 123-suite hotel renowned for offering upscale hospitality experiences. The Avant building also features sky-high condominiums, Class A office spaces, and exquisite dining options from local restaurants. Surrounded by the financial, government, and entertainment districts, Embassy Suites Buffalo boasts spectacular views of the city and lake, alongside world-class amenities and exceptional service. As part of Uniland Hospitality, Embassy Suites Buffalo commits to fostering a supportive and inclusive work environment where associates prioritize guest satisfaction by delivering friendly, helpful, and courteous service. The hotel's... Show More
Job Requirements
- High school degree or equivalent preferred
- 1-2 years of prior guest service and hospitality experience preferred
- Ability to arrive to work on time when scheduled
- Strong customer service orientation
- Ability to communicate with empathy
- Ability to defuse emotions
- Ability to problem solve
- Ability to make sound decisions to resolve issues
- Excellent organization skills
- Ability to manage workload as assigned
- Ability to read, write, listen, and communicate effectively in English
- Ability to use a calculator accurately for mathematical calculations
- Ability to access and input information using a computer system
- Ability to operate in a 7-day per week, 24-hour per day business setting
Job Qualifications
- High school degree or equivalent preferred
- 1-2 years of prior guest service or hospitality experience preferred
- Strong customer service orientation
- Ability to communicate with empathy and defuse emotions
- Ability to problem solve and make sound decisions
- Excellent organization and time management skills
- Proficient in using computer systems for data entry
- Ability to effectively communicate in English
- Ability to operate in a 24-hour business environment
- Basic mathematical calculation skills without error
Job Duties
- Input and retrieve guest information to confirm details such as number of guests and room rates
- Make appropriate room selections based on guest needs
- Activate and provide electronic room keys
- Ensure smooth arrival experience by explaining room location and brand-specific reward programs
- Promptly answer phone calls and emails and transfer inquiries to appropriate parties
- Retrieve mail, packages, or special items for guests as requested
- Ensure correct accounting of rooms and services within guest statements
- Assist guests with check-out payments or charges
- Complete daily reporting and recordkeeping
- Maintain cleanliness and organization of the front desk area
- Restock supplies including key cards, envelopes, and merchandise
- Ensure beverage area is stocked and clean
- Support other departments during downtime with tasks like folding towels and sweeping
- Greet guests in a friendly and sincere manner
- Actively listen and respond to guest questions, requests, and complaints
- Promote and administer hotel marketing programs
- Summon bell services to escort guests
- Operate various office machines
- Communicate with guests in their native language if possible
- Support valet department as needed
- Report maintenance deficiencies and safety hazards
- Follow Personal Protective Equipment (PPE) requirements
- Adhere to safety procedures and act in emergency situations
- Maintain a clean and professional uniform and appearance
- Maintain a hospitable service atmosphere at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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