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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401K contribution
generous vacation
Paid Time Off
Fast growing company
Job Description
Texas Hotel Management is a leading hospitality company dedicated to delivering exceptional guest experiences across its portfolio of hotels. Known for its commitment to quality service, this company operates several properties that cater to business and leisure travelers alike, providing comfortable accommodations and a welcoming atmosphere. With a focus on growth and innovation, Texas Hotel Management prides itself on fostering a professional and supportive work environment where employees are valued and encouraged to develop their careers within the hospitality industry.
The position of Front Desk Agent at Texas Hotel Management is a vital role that acts as th... Show More
The position of Front Desk Agent at Texas Hotel Management is a vital role that acts as th... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to work flexible schedules including days, nights, weekends and holidays
- strong verbal and written communication skills
- competency in using hotel management software
- excellent problem-solving skills
- ability to maintain confidentiality and exercise discretion
- physical ability to stand for long periods
- willingness to work in a team environment
Job Qualifications
- Strong customer service skills
- friendly, outgoing personality
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with all hotel team members
- willingness to stand for long periods of time
- bilingual in English and Spanish preferred
Job Duties
- Process guest check-ins and check-outs
- set up accurate accounts for each guest checking in
- block rooms in the computer and follow designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments and personnel
- maintain confidentiality of all guests and hotel information
- employ attention to detail to ensure security of guest room access
- maintain guest history files on all guests
- accommodate room changes
- document all guest requests, complaints or problems immediately and notify designated department or personnel for resolving the situation
- follow up to ensure completion and guest satisfaction
- maintain complete knowledge of all hotel features and services
- work flexible schedule including days, nights, weekends and holidays
- greet, register, and assign rooms to guests
- handle confidential information with integrity
- promptly deal with guest requests and complaints
- answer and route calls as appropriate
- maintain accurate records including cash flows, registration cards, and reservation cards
- answer inquiries about hotel services and travel directions
- record pertinent guest information in pass on log
- ensure common area and lobby cleanliness
- provide information about property and surrounding area amenities including special events
- process all guest calls, messages, requests, questions or concerns
- contact appropriate departments as necessary to resolve guest issues
- review shift logs and document pertinent information
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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