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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Standard Hours
Flexible
Benefits
Direct career growth path
Competitive hourly base pay
Tips
Sales bonuses
merit-based pay increases
Complimentary service membership
Fun and loving culture and work environment
Job Description
Scenthound is a pioneering company specializing in dog health and wellness services. Known for its innovative approach to pet care, Scenthound combines convenient memberships with accessible, high-quality grooming and healthcare for dogs. As a fast-growing business, Scenthound focuses on building strong relationships with pet owners by providing an exceptional customer experience and promoting the health and happiness of dogs. The company operates with a comprehensive recipe for success, emphasizing community, education, and compassionate care. The culture at Scenthound is fun, loving, and collaborative, making it an attractive workplace for individuals passionate about animals and customer service. Scenthound offers a direct... Show More
Job Requirements
- Sales experience and confidence
- Customer service experience
- Computer and technology proficiency
- Passion for dogs and dog health and wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
Job Qualifications
- Sales experience
- Customer service experience
- Computer proficiency
- Passion for dogs and dog health and wellness
- Ability to connect with customers and provide outstanding customer service
- Effective communication skills
- Problem-solving skills
- Attention to detail
- Time-management skills
- Accountability
- Bilingual skills (preferred)
Job Duties
- Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
- Develop membership leads
- Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations
- Resolve customer concerns
- Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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