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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Paid holidays
Paid sick time
Paid parental leave
Healthcare benefits
401k plan
Life and AD&D insurance
Job Description
WeWork is a renowned global provider of flexible workspace solutions, operating in more than 37 countries worldwide. As a leader in the future of work, WeWork is dedicated to fostering an innovative community where businesses of all sizes can flourish. Their mission is to create spaces and experiences that empower individuals and organizations to do their best work and elevate their ideas to new heights. At the core of WeWork’s vision is the commitment to support its members with exceptional hospitality and a welcoming environment that promotes collaboration and productivity.
The role of Front Desk Associate at WeWork... Show More
The role of Front Desk Associate at WeWork... Show More
Job Requirements
- Secondary school certificate preferred but not required
- Previous experience in hospitality, retail or customer service preferred
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Ability to multitask effectively
- Outstanding interpersonal skills
- Dependability and responsibility
- Passion for hospitality and customer service
- Availability to work weekdays
- Ability to follow directions and work collaboratively in a team environment
Job Qualifications
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Previous experience in hospitality, retail or customer service preferred but not required
- Ability to multitask while prioritizing member experience
- Outstanding interpersonal skills
- Comfortable being the face of the brand
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion and understanding of WeWork's mission and values
- Secondary school certificate preferred but not required
Job Duties
- Greet all members and guests with a warm and welcoming demeanor
- Cover the front desk during the building's set business hours and be an on-site point of contact for members
- Ensure visiting guests are registered and checked in accordance with WeWork's guest policies
- Provide orientation of our spaces and relevant information to first-time visitors and guests
- Support with issuing and collecting keys from members and guests as needed
- Keep the front desk clean, organized and free of clutter at all times
- Notify members of any food deliveries and packages
- Learn the names of members and guests and get to know their businesses to build relationships
- Keep track of relevant member notes and information in WeWork systems
- Answer questions knowledgeably and offer appropriate WeWork products and solutions
- Identify opportunities to celebrate members' successes and milestones
- Know and explain WeWork policies and procedures to members and guests
- Recommend local restaurants, food delivery services, catering options, and other local amenities
- Assist with handling mail and packages including receiving, processing, sorting, and organizing
- Monitor spaces and make adjustments such as picking up rubbish, resetting chairs, and straightening pillows
- Help maintain building amenities like restocking treat bowls, keycards, and printers
- Respond to emergencies and incidents promptly, escalating and recording as needed
- Take direction from Community Associate, Community Lead and Community Manager to support the Community Team as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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